Hi, seem to be having an issue on Chrome and Edge browsers. When the site is at full screen (1920) the banners display, however they do not work when I reduce the browser window size to about +- 820px
This only happens on a page that has a gradient background. (Links attached)
Works perfectly on Firefox
I checked this issue with WP Bakery and they mentioned that the conflict comes from VC Ultimate Addons
VC Addons mentioned that since the plugin is bundled with the theme that you maybe able to assist.
Are you talking about this background image http://storage4.static.itmages.com/i/15/0922/h_1442933699_2957512_6631c03835.png ?
This issue is related to Ultimate VC Addons plugin. We contacted them and received the reply:
We tested, at the moment – Fixed background property is creating bugs in Chrome.
See reports here –
if you google “Chrome bug with fixed background” you will find many people reporting the same.
The workaround for this is quick. Simply change fixed background to “Move with the content” (scroll) Further – you can apply parallax to it and make it even more beautiful.
Please try the suggestion of them.
Hi, thank you for the reply but i don’t think you quite understood my query. I may not have explained properly
The banner in question is the HOMEPAGE SLIDER. This banner is being hidden by the gradient (Background Effect) (-webkit-linear-gradient) that we have below that. This problem only occurs when I am using chrome or edge and when the window is scaled down to 820px. Subsequently this will cause an issue on any device (Tablet) using the chrome or edge browser. The issue is being caused by by VC Ultimate Addons.
Please advise urgently on the above query and on ticket #88588.
I would really appreciate the assistance.
Hi, it has been 5 days since i submitted my reply and I still have not had any feedback.
Please advise urgently.
Sorry for a delay.
Unfortunately we can’t see the issue.
Please show us screenshots.
Hi, screenshots in private section. To replicate issue please use Chrome browser or Windows Edge and manually reduce window size
I’ve checked your site in Chrome browser and haven’t found any issues:
Please try to check site on mobile devices or if you resize browser you need reload a page. Please try it.
You must be logged in to reply to this topic.Log in/Sign up
One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.
The message was successfully sent
Your shopping cart is empty