Got two problems. Please see attached image 1 and image 2

This topic has 8 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Ethan

  • Avatar: Ethan
    Ethan
    Participant
    August 18, 2025 at 14:50

    Hello,
    I got two problems. Please see attached image 1, the product picture can be opened when editing by elementor, but not when browsing the website.
    Please see attached image 2, the website header has problems when opening pages other than the home page.

    Thanks for your help.

    Files is visible for topic creator and
    support staff only.
    7 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 18, 2025 at 14:54

    Hello,

    Thank you for reaching out to us.

    Could you please provide the URL of the product from your screenshot and temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Ethan
    Ethan
    Participant
    August 18, 2025 at 15:02

    1

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 18, 2025 at 15:49

    Hello,

    Thank you for reaching out to us.

    We can not log in – https://prnt.sc/2kdct4C2QTd_ Please temporarily disable the Jetpack.

    Warm Regards,
    The 8Theme Team

    Avatar: Ethan
    Ethan
    Participant
    August 20, 2025 at 08:41

    The plugin of Jetpack deactivated already. Plz try again. Thanks

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 20, 2025 at 09:04

    Hello,

    1/ Please clear the cache and check now.

    2/ Please check now – https://prnt.sc/ozyCNPpg9jqv

    You can read about header overlap here – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    Warm Regards,
    The 8Theme Team

    Avatar: Ethan
    Ethan
    Participant
    August 20, 2025 at 09:38

    Hello Alex,
    Thanks for your help and the second problem solved.

    What about the first problem which is the product picture can be opened when editing by elementor, but not when browsing the website.
    Please see attached image.

    Files is visible for topic creator and
    support staff only.
    Avatar: Ethan
    Ethan
    Participant
    August 20, 2025 at 09:39

    Thanks for the support! My topic “Got two problems. Please see attached image 1 and image 2” has been successfully resolved.

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The issue related to '‘Got two problems. Please see attached image 1 and image 2’' has been successfully resolved, and the topic is now closed for further responses

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