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Got two problems. Please see attached image 1 and image 2

This topic has 8 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Ethan

Ethan

Participant

August 18, 2025 at 14:50

Hello,
I got two problems. Please see attached image 1, the product picture can be opened when editing by elementor, but not when browsing the website.
Please see attached image 2, the website header has problems when opening pages other than the home page.

Thanks for your help.

Files is visible for topic creator and
support staff only.

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7 Answers

Alex Carter

Support staff

August 18, 2025 at 14:54

Hello,

Thank you for reaching out to us.

Could you please provide the URL of the product from your screenshot and temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#452910 Copied

Ethan

Participant

August 18, 2025 at 15:02

1

Please contact administrator
for this information.

#452913 Copied

Alex Carter

Support staff

August 18, 2025 at 15:49

Hello,

Thank you for reaching out to us.

We can not log in – https://prnt.sc/2kdct4C2QTd_ Please temporarily disable the Jetpack.

Warm Regards,
The 8Theme Team

#452915 Copied

Ethan

Participant

August 20, 2025 at 08:41

The plugin of Jetpack deactivated already. Plz try again. Thanks

#453089 Copied

Alex Carter

Support staff

August 20, 2025 at 09:04

Hello,

1/ Please clear the cache and check now.

2/ Please check now – https://prnt.sc/ozyCNPpg9jqv

You can read about header overlap here – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Warm Regards,
The 8Theme Team

#453096 Copied

Ethan

Participant

August 20, 2025 at 09:38

Hello Alex,
Thanks for your help and the second problem solved.

What about the first problem which is the product picture can be opened when editing by elementor, but not when browsing the website.
Please see attached image.

Files is visible for topic creator and
support staff only.

#453104 Copied

Ethan

Participant

August 20, 2025 at 09:39

Thanks for the support! My topic “Got two problems. Please see attached image 1 and image 2” has been successfully resolved.

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Got two problems. Please see attached image 1 and image 2

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