Got a problem with shop page layout - by Traithep

This topic has 12 replies, 4 voices, and was last updated 8 years, 7 months ago ago by Robert Hall

  • Avatar: fennec
    Traithep
    Participant
    August 19, 2015 at 05:26

    I have a problem with woocommerce shop page.It’s not show 3 columns grid layout correctly.
    Can you pls help?

    Thank you
    Regards,

    11 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    August 19, 2015 at 08:54

    Hello,

    Sorry, but I don’t see any problems on Shop page. Could you please show a screenshot?

    Regards,
    Eva Kemp.

    Avatar: fennec
    Traithep
    Participant
    August 19, 2015 at 10:21

    Thank you for your prompt reply. Please check the link below
    http://power7shop.com/en/prodcut-category/men/

    3 columns layout seemed work well last week. I already updated
    theme, woocommerce and vc/add ons but problems still exist

    Thank you

    Regards,

    Avatar: Shanley7933
    Shanley7933
    Participant
    August 19, 2015 at 12:16

    Hi, I am having issues with my theme. I have woopress and everything is great. But all of a sudden when I am on the product pages layout (not single product page) no pictures come up, they were prior to yesterday. But now it’s just info box and add to cart. Can you help me with this?

    Avatar: Eva
    Eva Kemp
    Support staff
    August 19, 2015 at 13:58

    Hello @Traithep,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    August 19, 2015 at 13:59

    Hello @Shanley7933,

    Have you made any changes in the theme files?
    Please provide us with FTP and wp-admin panel credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Shanley7933
    Shanley7933
    Participant
    August 19, 2015 at 14:04

    Thanks for the reply

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    August 19, 2015 at 14:57

    Hello @Shanley7933,

    You didn’t reply my question:

    Have you made any changes in the theme files?

    Have you overwritten “woocommerce” folder in the theme directory?

    Also please provide us with FTP credentials too.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Shanley7933
    Shanley7933
    Participant
    August 19, 2015 at 19:21

    Yes, in attempt to update some files. Now in fearing this is what did it.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    August 19, 2015 at 19:44

    Hello @Shanley7933,

    I’ve renamed your current Woopress theme folder to “woopress_old” in wp-content/themes directory and uploaded the original theme folder. Now Shop page is working properly.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Shanley7933
    Shanley7933
    Participant
    August 19, 2015 at 19:50

    Perfect!! thank you soooooo much! I do have one other question thats simple. How do I remove he title and breadcrumb from pages? I somehow did it for my About us page (nothing is above banner I have created) But cant seem to do this for the FAQ and contact page. Can you please help me please?

    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 19, 2015 at 20:41

    Hello @Shanley7933,

    Navigate to Pages->edit page->Page Layout and select disable for Show Page Heading option.
    See screenshot: http://prntscr.com/86k7aw

    Regards,
    Robert Hall.

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