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Google tag manager for wordpress - by GiovanniFabb

This topic has 14 replies, 3 voices, and was last updated 5 years ago ago by Rose Tyler

GiovanniFabb

Participant

May 2, 2020 at 19:50

Hey guys, how are you?

Please, i need your help to fix a question about tracking enhanced e-commerce.
I’m using the plugin gtm4wp.com as plugin to help me tracking enhanced e-commerce events as mentioned here: https://developers.google.com/tag-manager/enhanced-ecommerce#product-clicks

The problem is: When I click on a product image/title, to go into single product page and have more details, the summary of GTM debug mode should display an event called “product click” or “gtm4wp.productclickEEC”. It doesn’t happen, It displays a “Link Click” event.

Same problem when I remove an item from the cart.
I tried with some others themes on woocommerce, with same plugin and I can see and track the events mentioned (product click and remove from the cart).

Please, can you help me to fix it?

Thanks

#235425 Copied Theme version: Latest XStore version 6.2.4 / Core plugin 1.5.4 – December 5, 2019 WooCommerce version: Versione 3.8.1

13 Answers

Rose Tyler

Support staff

May 3, 2020 at 09:52

Hello,

Provide temporary wp-admin and FTP access, we can take a closer look.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.

Regards

#235450 Copied

GiovanniFabb

Participant

May 3, 2020 at 14:31

Ok got it.

Please contact administrator
for this information.

#235481 Copied

Rose Tyler

Support staff

May 3, 2020 at 14:41

What about FTP?

Regards

#235485 Copied

GiovanniFabb

Participant

May 4, 2020 at 10:34

sorry i forget it, here it is!

Please contact administrator
for this information.

#235553 Copied

Rose Tyler

Support staff

May 4, 2020 at 10:49

Hello,

FTP does not work:
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

Please check the credentials. What port should be used?

Regards

#235555 Copied

GiovanniFabb

Participant

May 4, 2020 at 11:19

Please, try again. thanks

Usually port 21

Please contact administrator
for this information.

#235558 Copied

Rose Tyler

Support staff

May 4, 2020 at 15:48

Hello,

We face the same problem – can’t connect to FTP, unfortunately.

Regards

#235631 Copied

GiovanniFabb

Participant

May 5, 2020 at 10:09

From which country and which IP are you using?

Maybe your country is on a blacklist. I can remove it if you provide me.

Thanks

#235736 Copied

Olga Barlow

Participant

May 5, 2020 at 16:25

Hello,

Our support expert is from Ukraine. Do you need his IP?

Regards

#235906 Copied

GiovanniFabb

Participant

May 6, 2020 at 08:00

Yes please, thanks!

#236117 Copied

Rose Tyler

Support staff

May 6, 2020 at 09:29

Hello,

176.98.70.243 , 176.98.69.38, 176.98.69.124

Regards

#236136 Copied

GiovanniFabb

Participant

May 7, 2020 at 12:42

Ok, please try again and let me know if something doesn’t work

Thanks

#236370 Copied

Rose Tyler

Support staff

May 7, 2020 at 14:23

Hello,

Technicians answered that this type of work requests additional customization that can’t be done for free, because it will take a lot of time (for example, the default structure of cart in your header are changed and not this only). Sorry, but we can’t help in this case.
You can submit a request to the WPKraken team

Regards

#236380 Copied
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