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Getting error on imported demo - by Droppingdealz

This topic has 13 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Olga Barlow

Droppingdealz

Participant

July 26, 2020 at 15:06

getting error on imported demo

Please, contact administrator
for this information.

#245481 Copied Theme version: 6.3.8

12 Answers

Rose Tyler

Support staff

July 26, 2020 at 15:15

Hello,

Thanks for contacting us.
Have you selected a demo version that was created using Elementor builder?
Please provide temporary wp-admin access.

Regards

#245482 Copied

Droppingdealz

Participant

July 26, 2020 at 15:23

Ya i have used Elementor builder

Please contact administrator
for this information.

#245484 Copied

Rose Tyler

Support staff

July 26, 2020 at 15:31

Thanks for the reply. Please provide FTP access also.

Regards

#245486 Copied

Droppingdealz

Participant

July 26, 2020 at 16:42

my ftp details

Please contact administrator
for this information.

#245500 Copied

Rose Tyler

Support staff

July 26, 2020 at 19:11

Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

Do you have any limits for connections from other countries?

Regards

#245522 Copied

Droppingdealz

Participant

July 27, 2020 at 05:30

If you are getting time out errors when connecting via FTP. You can increase the time out time limit. We even have an article about that!

https://support.hostinger.com/en/articles/2488534-i-get-an-error-when-connecting-to-filezilla

This will increase the time out time from 20 seconds to 999. This way you will have more time to connect +1

#245542 Copied

Droppingdealz

Participant

July 27, 2020 at 12:03

So how much i have to wait more just for installing demo i have to wait for 24 hours

#245578 Copied

Droppingdealz

Participant

July 27, 2020 at 13:49

if you cant resolve it let me know clearly……just getting issue in demo don’t know-how it will work further as per my current experience

#245586 Copied

Olga Barlow

Participant

July 27, 2020 at 18:30

Hello,

Take our great apologies for this delay. It seems that Elementor plugin released the update that caused problems with the demo content import. We are working on fixing of this issue and We hope that we’ll be able to offer you solution tomorrow.
We would be so grateful for your understanding and patience. Sorry for this inconvenience at the very beginning of theme using but we’ll do our best to resolve this.

Regards

#245609 Copied

Olga Barlow

Participant

July 28, 2020 at 08:46

Hello,

Check now, please.

Regards

#245630 Copied

Droppingdealz

Participant

July 28, 2020 at 14:56

ya its done now

#245681 Copied

Olga Barlow

Participant

July 28, 2020 at 16:05

Hello,

Great. Take our apologies for the delays. Feel free to ask if you have any other questions.

Regards

#245702 Copied
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