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Getting error message while updating theme

This topic has 2 replies, 2 voices, and was last updated 4 years, 4 months ago ago by Rose Tyler

  • Avatar: balheidas.lt
    balheidas.lt
    Participant
    February 9, 2021 at 10:18

    I’m getting this error while updating theme or core

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Thank you

    Please, contact administrator
    for this information.
    #273198 Copied Theme version: .7.2.4
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 9, 2021 at 10:23

    Hello,

    Thanks for using our theme.
    Try to (1) deactivate the theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.
    OR do the update manually – https://dropmefiles.com/D4J3K https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    #273199 Copied
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