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Getting error message in log - by Al - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 4 years, 11 months ago ago by Al

Al

Participant

December 29, 2020 at 07:38

I hope you can guide me with what to check to clear this kind of CRITICAL messages

Please, contact administrator
for this information.

#266094 Copied Theme version: 7.2.2 WooCommerce version: 4.8

6 Answers

Olga Barlow

Participant

December 29, 2020 at 17:33

Hello,

1) We can’t check your site http://prntscr.com/wcdz3g
2) When do you get these errors?
3) Could you, please, provide WP Dashboard and FTP access to your site?

Regards

#266167 Copied

Al

Participant

December 30, 2020 at 09:41

I know you can’t access my site and I mentioned it from the initiation of the ticket that i need guidance
I can’t see when it happens I just saw it in the Woocommerce –> status–>Log -it has few times – as attached from today
I can’t provide you with access to check and therefore I asked if you can guide me which information to collect or where I need to check for such an error

The site is a target for many hacker and therefore it was blocked for all users outside of israel (except some ip which are related to FB and Google)

Hope you understand and can help guide me – if not it is acceptable as well and I’ll still think that it is the best theme I’ve ever used in the past few years and great support team – so don’t worry for saying that it is impossible to help in this environment

Please contact administrator
for this information.

#266217 Copied

Olga Barlow

Participant

December 30, 2020 at 16:18

Hello,

Upload the file below to wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/partials with overwriting https://dropmefiles.com/RX8Yx

Let me know about the results.

Regards

#266299 Copied

Al

Participant

January 3, 2021 at 17:41

Uploaded

will update you as soon as I see the results
Thank You

#266586 Copied

Rose Tyler

Support staff

January 4, 2021 at 08:47

Ok. Waiting for your reply.

Regards

#266621 Copied

Al

Participant

January 4, 2021 at 10:17

So far no messages – Thank You
I’ll close the ticket for the time no errors reported

#266633 Copied
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