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GDPR & Cookies settings and Age Verify Popup settings

This topic has 4 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Tony Rodriguez

nixatsnow

Participant

December 15, 2023 at 10:38

Hi, when using either GDPR & Cookies or Age Verify Popup, our text is long but it does not scroll –
https://www.awesomescreenshot.com/video/23317670?key=e8a4f97e84d08f07b14d9b029319522a

https://prnt.sc/P5fia1B56su9

how can these be scrolled? (i take it, you’d be providing some css over ride, and if so, please do provide it for both GDPR & Cookies settings and Age Verify Popup and specify which one is which.

#376755 Copied Theme version: 9.2.5

3 Answers

Tony Rodriguez

Support staff

December 15, 2023 at 13:19

Hello, @nixatsnow,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#376775 Copied

nixatsnow

Participant

December 15, 2023 at 13:32

please dont send me a generic response of turning off plugins etc.. this is on a local setup and in the entire site, there is no plugins other than xstore core and classic editor.

i am looking to make a function you made scrollable.. what is the selector for GDPR & Cookies settings and Age Verify Popup settings so overflow scrolls vertically…. thats it. would you please provide it.

#376777 Copied

Tony Rodriguez

Support staff

December 15, 2023 at 13:47

Hello, @nixatsnow,

Thank you for your response.

We regret to inform you that we are currently experiencing difficulties accessing your website, which prevents us from examining the issue in detail. It appears that the problem is isolated to your site, and in order to conduct a thorough investigation of your settings and identify a resolution, we kindly request that you provide us with access to your site’s WP-Admin panel.

Furthermore, we recommend that you review our theme documentation, which contains important information regarding GDPR & Cookies settings as well as Age Verification Popup settings. This may offer some insights and assist you in troubleshooting the issue.

https://xstore.helpscoutdocs.com/article/152-cookies

https://xstore.helpscoutdocs.com/article/169-age-verification-popup-setup-and-configuration-guide

We apologize for any inconvenience this may have caused and appreciate your cooperation in this matter. Please rest assured that our team is committed to resolving your issue as swiftly as possible.

Best regards,
The 8Theme Team

#376779 Copied
Tagged: age confirm woocommerce settings, age verification popup, cookies settings wordpress, gdpr compliance woocommerce, woocommerce gdpr cookies, woocommerce privacy templates, wordpress gdpr plugin
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