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GDPR & Cookies pops up every time you refresh or navigate through pages

This topic has 11 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

Goostaf

Participant

April 16, 2025 at 19:06

GDPR & Cookies pops up every time I refresh or navigate through pages, how do I fix this? It should work once

Please, contact administrator
for this information.

#440909 Copied Theme version: 9.4.7

10 Answers

Goostaf

Participant

April 16, 2025 at 19:15

Maybe the problem is Wp rocket, we have it here.

#440910 Copied

Rose Tyler

Support staff

April 17, 2025 at 07:16

Hello,

Thank you for reaching out to us.

It is possible that the issue may be related to the WP Rocket plugin. We recommend temporarily deactivating WP Rocket and checking if the problem persists. This will help determine whether the plugin is causing any conflicts.

If the issue continues after deactivation, please let us know, and we will be happy to investigate further.

Best Regards,
8Theme’s Team

#440940 Copied

Goostaf

Participant

April 17, 2025 at 12:22

Thanks, can you take a look at the test? Apparently Wp rocket is the problem, turning it off seems to make everything ok.

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for this information.

#440988 Copied

Luca Rossi

Support staff

April 18, 2025 at 06:48

Dear @Goostaf,

We kindly request that you exclude the following JavaScript file from caching, minification, deferring, and delay processes:

/wp-content/themes/xstore/js/etheme-scripts.min.js

For your reference, please consult the following WP Rocket documentation for detailed instructions on how to perform these exclusions:

– https://docs.wp-rocket.me/article/976-exclude-files-from-defer-js
– https://docs.wp-rocket.me/article/915-find-the-right-js-files-to-exclude-from-minification
– https://docs.wp-rocket.me/article/1560-delay-javascript-execution-compatibility-exclusions

We hope this information is helpful. Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#441066 Copied

Goostaf

Participant

April 18, 2025 at 07:58

As far as I understand it’s a script exception, but the thing is that we don’t use these menus, delayed bookmarks and other things at all, we have only caching activated in the plugin and that’s it. I see in the Advanced menu: Non-cacheable Cookies

Specify full or partial cookie IDs that will not cache the page (one per line).

Maybe something needs to be added here?

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support staff only.

#441088 Copied

Luca Rossi

Support staff

April 18, 2025 at 11:20

Dear @Goostaf,

We apologize for the misunderstanding regarding your questions.

We have now excluded the GDPR and Cookies pop-up cookie from the WP Rocket plugin’s cache settings: https://prnt.sc/a6cN23fLFcQv.

Could you please check again and let us know if the issue has been resolved?

Thank you for your patience and understanding.

Best regards,
The 8Theme Team

#441118 Copied

Goostaf

Participant

April 19, 2025 at 18:40

Unfortunately the problem remains, I go to the main page, agree with cookies, and then on the main page every time pops up

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#441209 Copied

Luca Rossi

Support staff

April 21, 2025 at 07:02

Dear @Goostaf,

We hope this message finds you well.

Upon reviewing your website, we have confirmed that the etheme_cookies value is being successfully stored when the GDPR & Cookies popup button is clicked, as shown in the following screenshot: https://prnt.sc/deNK-mIwQVaR.

However, it appears that when the homepage is accessed for the first time, the HTML content is being served from cache. As a result, the GDPR & Cookies popup continues to display, even though the cookie has already been set.

In this case, we kindly recommend reaching out to the WP Rocket support team. They may be able to assist you in configuring the cache settings to exclude specific HTML elements on your homepage, which should help resolve the issue.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#441288 Copied

Goostaf

Participant

April 21, 2025 at 07:08

Unfortunately we don’t have support from Wp rocket and our legislation requires cookie notification, it’s a shame that the feature is there but the functionality isn’t, I don’t think we are the only ones using caching plugins

#441294 Copied

Luca Rossi

Support staff

April 21, 2025 at 14:58

Dear @Goostaf,

Thank you for reaching out.

If you would like to see the XStore GDPR and Cookie functionalities made compatible with the WP Rocket plugin, we kindly encourage you to submit your suggestion on our Taskboard at https://www.8theme.com/taskboard/. Should your idea receive sufficient support from other users, our development team will thoroughly consider its implementation in a future update.

Alternatively, you may explore third-party plugins that are currently compatible with WP Rocket. You can find more information here: https://docs.wp-rocket.me/article/687-using-cookie-law-plugins.

If you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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