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  wemakemarkting

  Participant

  October 31, 2024 at 13:35

  Hey,

  on mobile my menu looks not right and I don’t know why. Every time I activate a caching plugin the mobile menu brakes. I tried deactivating all plugins one by one, using different caching plugins, etc. but nothing helped. Maybe it is a problem caused by the theme. I attached two screenshots how it should look like and how it not should look like. I hope you can find why a caching plugin causing this problem.

  Currently we are using rabbitloader. We activated “me mode” because of the menu problem. If you activate “everyone mode” the menu brakes. You can try that yourself to investigate.

  Thanks.

  Please, contact administrator
  for this information.

  Files is visible for topic creator and
  support staff only.

  #421161 Copied
  2 Answers
  

  Rose Tyler

  Support staff

  October 31, 2024 at 15:28

  Hello, Wemakemarkting,

  Thank you for reaching out to us.

  We can not log in using the credentials you provided.

  We suggest that you turn off the Mobile Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

  It is necessary for you to identify which specific option from any third-party plugin is conflicting with our feature. Once identified, please decide which option you would prefer to disable and which to retain to ensure optimal functionality.

  Best regards,
  8Theme’s Team

  #421191 Copied
  

  Andrew Mitchell

  Support staff

  November 2, 2024 at 22:55

  Dear wemakemarkting,

  Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

  Click here to share your insights: https://themeforest.net/downloads

  Your support fuels our journey, and we appreciate it more than words can express.

  Best Regards,
  The 8Theme Team

  #421437 Copied
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