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  Annalice

  Participant

  April 26, 2017 at 07:35

  Good day,

  I really hope someone can help. My website is not displaying correctly. I did security scans to make sure there is no malware, i deactivated all plugins and activated them one by one but got no results, When i deactivate the Royal theme the website then displays fine. I have even tried deleting the theme and uploading the theme again.

  Could someone please assist me on how i can fix this issue as my website now looks horrible and i really don’t want to switch to another theme.

  Thank you

  #161293 Copied Theme version: 3.0.1 WooCommerce version: 3.0.4
  5 Answers
  

  Jack Richardson

  Support staff

  April 26, 2017 at 10:31

  Hello,

  Please provide us with wp-admin and FTP credentials in private content area.

  Regards,
  Jack Richardson.

  #161326 Copied
  

  Annalice

  Participant

  April 26, 2017 at 10:53

  Hi Jack,

  Please find details bellow. I am using the Royal theme for a few websites and have found the issue on all the websites using your theme.

  Thanks

  Please, contact administrator
  for this information.

  #161331 Copied
  

  Jack Richardson

  Support staff

  April 27, 2017 at 15:54

  Hello,

  Unfortunately I can’t check the settings in your Dashboard due to restricted user permissions. Please grant administrator permissions for the user you provided. Thank you.

  Regards,
  Jack Richardson.

  #161532 Copied
  

  Annalice

  Participant

  May 2, 2017 at 07:17

  Hi Jack,

  I have changed the user permissions.

  Thank you
  Regards
  Annalice

  #161843 Copied
  

  Rose Tyler

  Support staff

  May 4, 2017 at 08:12

  Hello,

  Sorry for the delay.
  Please check now.

  Regards,
  Rose Tyler.

  #162059 Copied
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