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Front page load very slow - by Radu - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Olga Barlow

Radu

Participant

July 22, 2020 at 12:50

Hi,
The front page of my site loads very hard.
https://www.sekurom.ro/nou/

I followed the instructions in this tutorial and it still loads hard:
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Can you help me with this problem?

#245033 Copied Theme version: 6.3.8 WooCommerce version: 4.3.0

5 Answers

Rose Tyler

Support staff

July 22, 2020 at 13:44

Hello,

Thanks for using our theme.
Provide temporary wp-admin access, we will take a closer look.

Regards

#245051 Copied

Radu

Participant

July 22, 2020 at 14:24

Hello,
Below you have the login detail:

Please contact administrator
for this information.

#245056 Copied

Olga Barlow

Participant

July 22, 2020 at 17:42

Hello,

We have tested your site with the default WP theme Storefront https://tools.pingdom.com/#5cddda3996400000
and with the XStore https://tools.pingdom.com/#5cddd81f97c00000
As you can see with the XStore theme speed results are even better. So, I think you need to contact your hosting provider to speed up the site because theme is not the reason of the problem.

Regards

#245084 Copied

Radu

Participant

July 23, 2020 at 07:49

Hi,
We also did the tests and we were given the following values:
https://tools.pingdom.com/#5cde98e142000000
https://tools.pingdom.com/#5cde990948400000

Loading time is still long!

We are interested in this page to load faster, because it will be the main page and not the one with the store:
https://www.sekurom.ro/nou/

#245134 Copied

Olga Barlow

Participant

July 23, 2020 at 11:09

Hello,

Yes, our demo loads much faster and it’s because of the server. I sent you results to compare how your site loads with our theme and the default WP theme to explain that our theme is not the reason of the speed issue. You need to contact your hosting provider to improve server settings and get better results or contact optimization experts, for example WPKraken team, who will help you with the personal site optimization because site speed depends not just on the theme but on many other factors. Individual site optimization is not included in theme support https://themeforest.net/page/item_support_policy

Regards

#245151 Copied
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