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Front-end product filtering results in page with no thumbnails displayed

This topic has 13 replies, 2 voices, and was last updated 2 months ago ago by Offcomer

Offcomer

Participant

September 23, 2025 at 16:49

Hi!
I’m not sure if I’m trying to solve one or two problems here, but here goes:

1. As per the title, when filtering for products on my store page, the results page does not display the product thumbnails.
It also does not show the brand logo or the Login or Basket icons in the header.

2. Clearing the filters by clicking on the Clear All button then sends me back to the home page instead of staying on the shop page.
Clearing each filter in turn by clicking on it, however, keeps me on the shop page.

Any idea what’s going on?
Cheers!

Please, contact administrator
for this information.

#455701 Copied

12 Answers

Offcomer

Participant

September 23, 2025 at 17:10

Addendum.
One thing. The issue regarding the product thumbnails seems to be ajax-related. If I manually remove “?et_ajax=true&” from the address line, then the thumbnails/logo/icons display correctly.

#455702 Copied

Andrew Mitchell

Support staff

September 24, 2025 at 10:05

Hello, Offcomer,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#455726 Copied

Offcomer

Participant

September 24, 2025 at 11:20

Please refer to Private content area.
Thanks

Please contact administrator
for this information.

#455737 Copied

Andrew Mitchell

Support staff

September 24, 2025 at 14:24

Unfortunately, the access credentials you provided for the admin panel only redirect us to the homepage.

We have also noticed a non-standard parameter being added to each link (&v=82a9e4d26595). This may be related to a third-party plugin.

However, the main reason for the missing cart and other script errors is the absence of the configuration script etheme_general_all_js-js-extra. It is possible that this script is being blocked by a third-party plugin or by caching.

Best regards,
8Theme Team

#455780 Copied

Offcomer

Participant

September 25, 2025 at 10:25

I’ve double-checked all the site’s plugins, disabling them one by one, then restarting the xstore core, woocommerce and elementor/pro plugins. This isolated the issue to lazy loading (under Speed Optimization) which I have had to disable. Now the Shop page Category Filter behaves correctly.
The non-standard parameter &v=82a9e4d26595 is set by my geolocation plugin, and switching this off has no effect on the site’s behaviour.
However, the Clear All button continued to redirect users to the Home page, so I have disabled this. If you have any thoughts on why this happens, I’m all ears.

BTW, the temporary login link I sent you was just that – temporary – and appears to have timed out faster than it took for you to use it. Sorry about that.

#455853 Copied

Andrew Mitchell

Support staff

September 26, 2025 at 15:04

Hello, Offcomer,

Thank you for providing the details. We have made the necessary changes to the “Clear All” button, and it is now functioning correctly. Kindly check it on your side.

Best regards,
8Theme’s Team

#455997 Copied

Offcomer

Participant

September 28, 2025 at 17:46

Hi
I don’t see any change to the “Clear All” button. I click on it, and yes it does clear all the filters, but it still redirects me to the home page, even if I block the geolocation plugin.
I don’t see any recent patch in my dashboard, so I am not sure how you’ve applied the correction.
What am I missing?
Thanks,

#456077 Copied

Andrew Mitchell

Support staff

September 29, 2025 at 13:52

Hello, Offcomer,

Please record a video for us demonstrating this issue, as we are currently unable to identify any problem with the “Clear All” button. Also, kindly review the attached video.

Best regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#456168 Copied

Offcomer

Participant

September 29, 2025 at 14:57

See private message

Please contact administrator
for this information.

#456179 Copied

Andrew Mitchell

Support staff

September 30, 2025 at 14:26

Hello, Offcomer,

We apologize for the inconvenience. We have made the necessary changes on the required website. The modifications were applied in the following file:
wp-content/plugins/et-core-plugin/app/models/widgets/layered-nav-filters.php

Kindly check and confirm if everything is working according to your expectations.

Best regards,
8Theme’s Team

#456268 Copied

Offcomer

Participant

October 2, 2025 at 09:25

Hi,
After clearing the caches, I can confirm everything is working again.
Many thanks !

#456374 Copied

Offcomer

Participant

October 2, 2025 at 09:25

Thanks for the support! My topic “Front-end product filtering results in page with no thumbnails displayed” has been successfully resolved.

#456375 Copied
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