Topic: Frequent session out when trying to manipulate menu

Hi Brian,

Thank you for the reply.

I deactivated the child theme, and tried again – but I can see the issue is still.

I apologize I wasn’t clear enough for the issue.
Creating a new menu is okay, but moving a newly created menu to menu structure as I want, that is an issue.

To be more specific, I want to create the menu “Nail” from product categories, and move it under “Others”. (Others should be the parent).
Adding “Nail” menu to the menu structure does not bother me, I can do that within 3 seconds like you said. But, when I move this “Nail” menu to under “Others” menu, and then hit the “Save Menu”, that’s when I face the problem. Took me like 1 minute for site loading (which I belive it is not normal), and finally encountered session error massage, nothing has been saved at the end. For the precious check, hope you to create a new menu and place it under other menu.

The same thing happends when I upload new products, it is okay when I try to upload single variation product. I can feel the product uploading speed is a little bit slower than previous version, but I can deal with it. However, when I try to upload the product with 5~6 varitaions, it took about 2 mins, and sometimes it was ended up with time out message.

I have been searching for the whole kinds of solutions, but I was not able to fix this issue. This issue seriously impact on our business, I’d be really appreciated if you could clarify it.

I don’t mind to pay for extend support to fix this, if it is necessary. Just let me know if we need it.

Thank you for your help.

Yours Sincerely,
Alex Kim