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Found a mistake on your topic - by Oleg-707

This topic has 7 replies, 3 voices, and was last updated 5 years, 11 months ago ago by John Holden

Oleg-707

Participant

January 13, 2020 at 14:23

Hello!

Found a topic error, please correct and send changes.

Error: on the product card page (one product), the user’s choice in the characteristics is not cleared after after clicking “Clear”.

The problem is that when you re-enter this page, the old user’s choice is automatically selected, the price of this choice is displayed, and should be displayed by default – without selecting a filter, and the price from and to.

We tested: we select the product option, put it in the basket, then clear the filter, reload the page + clear the page cache, but the user’s choice remains, the filter does not clear.

We also tested it, there is a problem on your demo site.

Please fix the bug and send the sources for correction.

Thank you!

#228205 Copied Theme version: Default

6 Answers

Olga Barlow

Participant

January 13, 2020 at 15:49

Hello,

All the products on our site use the Default Form Values (WooCommerce option) http://prntscr.com/qn2yw7 If you change it to “No default …” you won’t have preselected options.

Regards

#228210 Copied

Oleg-707

Participant

January 13, 2020 at 16:11

Hello!

No, they did not understand the problem.
In our admin panel, the product’s card contains the value “No default …”.
None of the options are selected.

The problem is probably a topic bug.
Please make sure by going to the admin panel.
http://1.onco-center.ru/product/%d0%b1%d1%83%d0%ba%d0%b5%d1%82-%d0%b8%d0%b7-11-%d0%ba%d1%80%d0%b0%d1%81%d0%bd%d1%8b%d1%85-%d1%80%d0%be%d0%b7/?attribute_pa_%25d0%25ba%25d0%25be%25d0%25bb%25d0%25b8%25d1%2587%25d0%25b5%25d1%2581%25d1%2582%25d0%25b2%25d0%25be=21

Please contact administrator
for this information.

#228212 Copied

Olga Barlow

Participant

January 13, 2020 at 16:40

Hello,

Mentioned issue is not related to our theme because appears even with the default Storefront theme https://gyazo.com/8a60336e0118bad535f8a1455de8076d
I suppose this option of the third-party plugin that you use (WooCommerce Variation Swatches) should be enabled http://prntscr.com/qn3t16 But contact plugin author to make sure.

Regards

#228215 Copied

Olga Barlow

Participant

January 13, 2020 at 16:42

P.S. Our theme also includes variation swatched and you don’t need third-party plugin by the way https://youtu.be/LgzC4iK-j6A

Regards

#228216 Copied

Oleg-707

Participant

January 13, 2020 at 19:03

There was probably some kind of database bug, after rebooting and re-saving options everything worked.
OK.

#228225 Copied

John Holden

Participant

January 14, 2020 at 06:45

Hi,

Glad to hear your issue has been resolved.

Regards,
Hung PD

#228233 Copied
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