Form reviews does not work effectively on mobile phone .

Hello, Nabil,

Thank you for reaching out to us.

1. It appears that tabs have been used twice https://prnt.sc/vFSqlkRmadEg , and they may display inconsistently across different devices. The comment form is part of the tabs, and WooCommerce generates star ratings based on the ID. When two review forms are present on the same page, their IDs coincide, which causes the issue. In other words, for proper functionality, the review section should appear only once on a single product page.

2. Сould you please provide screenshots to help us better understand your request regarding the ‘Value for Money’ option?

Best regards,
8Theme’s Team

Hello, Nabil,

To disable the “Value for Money” option, please navigate to Sales Booster > Advanced Product Reviews – Rating by Criteria. You may refer to the following screenshot for guidance: https://prnt.sc/Z2jySP3hBGaI

Best regards,
8Theme’s Team

Hello, Nabil,

It appears that the review tab has been added twice on the product page, as shown in the following screenshot: https://prnt.sc/vFSqlkRmadEg . Please note that using multiple tabs for the same content may result in inconsistent display across different devices.

The review form is part of the tab structure, and WooCommerce generates star ratings based on a unique ID. When two review forms are present on the same page, they share the same ID, which leads to a conflict and prevents the star ratings from displaying correctly.

To ensure proper functionality, the review section should appear only once on a single product page. We kindly recommend editing the tabs via the Single Product Builder by selecting “Edit Template” and removing one of the two currently existing review tabs. This will ensure that the review tab has a unique ID and that the star ratings display as intended.

Best regards,
8Theme’s Team

Hello, Nabil,

We have already explained the cause of the issue and provided a description of the solution. However, it appears that the suggested solution has not yet been implemented.

To resolve the problem, you need to delete https://prnt.sc/cYvXYZ03gtlj one of the two currently existing comment forms so that only the form with a unique ID remains. Unfortunately, there is no alternative solution.

Thank you for your understanding.

Best regards,
8Theme Team

Dear nabil,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team