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Footer styling not displaying the right way

This topic has 8 replies, 4 voices, and was last updated 7 months, 3 weeks ago ago by Andrew Mitchell

luc

Participant

November 15, 2024 at 12:52

Hi,

I dont know why.
But the footer is not full width. I cant find te problem.
I’ve tried to empty the cache, regenerate CSS en Data and synch the library.
That did not work.

Greetings.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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7 Answers

Tony Rodriguez

Support staff

November 15, 2024 at 13:50

Hello, @luc,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

For your reference, please review the attached image in the private content area.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme Team

Please contact administrator
for this information.

#423634 Copied

luc

Participant

November 15, 2024 at 14:09

Thanks for the reply.
I’ve cleared the browser cache but it is not working.
Also, did you disabled the caching plugins? It is not a problem btw.

#423641 Copied

khulood

Participant

November 15, 2024 at 15:02

not able to open the private area, also cached has been cleared

#423658 Copied

luc

Participant

November 15, 2024 at 15:55

I dont know what you mean?
The footer is still not working.

When editing in Elementor it shows the correct way. But on the frontend and xstore editor it is not correct.

Please contact administrator
for this information.

#423668 Copied

Tony Rodriguez

Support staff

November 16, 2024 at 05:35

Hello, @luc,

Thank you for your prompt response.

Upon reviewing your website, we noticed that you are using a static block in the footer, as referenced in this video: https://youtu.be/dedHEO443nE?si=0Pv8uVnFUFupdd9q

We have examined the footer static block using the Elementor editor, and it appears to be functioning correctly within the editor. However, it is not displaying as expected on the front end of the site. This discrepancy suggests that the issue may be related to caching.

If the changes are visible in the Customizer but not on the live site, it is likely due to a cache issue. Typically, if the Customizer reflects the correct changes, they should also be visible on the front end.

To resolve this, we recommend the following steps:
1. Disable all third-party plugins (including cache plugins and CDN) that are not bundled with XStore. You can find a list of included plugins here: [https://xstore.helpscoutdocs.com/article/36-included-plugins](https://xstore.helpscoutdocs.com/article/36-included-plugins).
2. Clear your browser cache.
3. Check the site again to see if the issue persists.

It is possible that one of the additional plugins is causing the problem. If the issue continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This may involve deactivating all third-party plugins and on-site customizations to allow us to investigate further and provide the necessary assistance.

Before proceeding, we strongly recommend taking a complete backup of your site to ensure all data is secure.

Thank you for your cooperation, and we look forward to assisting you further.

Best regards,
The 8Theme Team

#423738 Copied

luc

Participant

November 18, 2024 at 13:34

I’ve found te issue.
The footer was set to a post template. Not a specific elementor footer template. The post templates are getting the fixed width.

Thanks for the support!

#423984 Copied

Andrew Mitchell

Support staff

November 18, 2024 at 13:35

Dear luc,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

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Footer styling not displaying the right way

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