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Footer and instagram edit does not show change

This topic has 32 replies, 3 voices, and was last updated 2 years, 10 months ago ago by kim

Rose Tyler

Support staff

June 20, 2021 at 15:52

Let us know if you need any other assistance.

Regards

#291505 Copied

kim

Participant

June 20, 2021 at 16:15

i copy Rose Tyler reply from another topic:
https://www.8theme.com/topic/can-closed-topic-be-re-opened/#post-291512

You need to update the theme – https://xstore.helpscoutdocs.com/article/63-theme-update
Do not update Core plugin before the theme update next time.
Then go to edit the page, change images, Save and check. Let us know the result.

copy my reply from that topic
hi, i updated theme before making those changes on section. i updated both theme and core at same time already? do i need to update theme again? thank you

Plugins
Your plugins are all up to date.

Themes
Your themes are all up to date.

what do i do now? i cant update theme again when its already updated?

Please contact administrator
for this information.

#291510 Copied

Rose Tyler

Support staff

June 20, 2021 at 16:19

Hello,

You are using 7.2.10 version of the theme, here is a notice on your site – https://gyazo.com/836aa6dcf6c9c7b0b239e63565ff80df – https://xstore.helpscoutdocs.com/article/63-theme-update

Regards

#291513 Copied

kim

Participant

June 20, 2021 at 16:53

my theme version is v7.2.11
v.7.2.11
CHILD THEME V.1.0 ACTIVATED

Please contact administrator
for this information.

#291515 Copied

kim

Participant

June 20, 2021 at 16:56

i saw same dashboard notification before, so i updated theme and core plug in, then after that i did image change on section which doesnt show on real view at all.

i copy my current dashboard view here for reference

Please contact administrator
for this information.

#291516 Copied

kim

Participant

June 21, 2021 at 19:22

can anyone please help? thank you

#291574 Copied

Olga Barlow

Support staff

June 21, 2021 at 20:37

Hello,

Did you provide us with access to the correct site? Because I don’t see your changes even if I edit page using Elementor https://gyazo.com/b9ac5a33f61ccc94023357e8e0f2c8cb and logo is different. Provide us with link to page where you have the issue with the content editing and where you made changes and saved them but they do not appear on the frontend.
Because I have a feeling that you edit the wrong page again.

Regards

#291576 Copied

kim

Participant

June 21, 2021 at 20:45

hi olga, sorry i forgot i changed store name, old one will be deleted when i have time, please log in to my new store site, please help fix section not shown problem, thank you

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for this information.

#291577 Copied

Olga Barlow

Support staff

June 22, 2021 at 16:39

Hello,

I checked your site and don’t see problem with the mentioned section https://gyazo.com/77324760d9384caf27d11fdf7714c5ab
Maybe you edited miraqorgifts but checked the shineqstyle home page?

Regards

#291682 Copied

kim

Participant

June 22, 2021 at 17:26

why would i edit one site then check another site?
i only log in one site, work on one site, check on one site!

which browser are you viewing site on?
have you tried view on google chrome browser?

i tried view in edge browser, it shows updated image properly

but when i view in chrome browser, only demo image shows, updated image doesnt show up in view at all.

video link attached

please help fix chrome browser view issue,!

most people use chrome browser, my site has to be viewed properly on chrome browser, please help!

thank you

Please contact administrator
for this information.

#291691 Copied

Olga Barlow

Support staff

June 22, 2021 at 17:54

Hello,

I used Chrome. Probably your Chrome displays cached images. Try to install this extension and clear the browser cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn

Regards

#291703 Copied

kim

Participant

June 22, 2021 at 18:01

installed extension and it worked! updated image shows now.
so i clear cache from wordpress dashboard doesnt work at all, gee
thank you olga, issue fixed, close ticket now

Please contact administrator
for this information.

#291707 Copied
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Footer and instagram edit does not show change

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