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Footer - by cosmo - on WordPress WooCommerce support

This topic has 28 replies, 3 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

cosmo

Participant

December 31, 2020 at 16:27

Hi, I’ve changed some details on the main page and the footer has deleted itself (I don’t have a backup). What is the reason – of delete and how to repair? It’s the second time it does this way. Fore the previous time I’ve added myself, but I don’t know what to do now. I have a server, not a shared hosting. What should I do?

Please, contact administrator
for this information.

#266413 Copied Theme version: .0.0.1

27 Answers

cosmo

Participant

January 3, 2021 at 13:31

?

#266546 Copied

Rose Tyler

Support staff

January 3, 2021 at 13:57

Hello,

Appearance > Widgets > Footer.
Also, check the content of the Inactive Widgets area.
Did you use a static block to create the footer content?
Provide temporary wp-admin access.

Regards

#266551 Copied

cosmo

Participant

January 4, 2021 at 13:32

I was used HTML block, which was with theme. is not it right?

there is problem still

#266648 Copied

Olga Barlow

Participant

January 5, 2021 at 13:03

Hello,

We have 2 ways to create footer layout:
1) Using Static Block https://youtu.be/gY-x4m47Duo
2) Using default columns layout https://youtu.be/NSSFa7ukx6I
Which way did you use? If you used the first way the go to Appearance > Widgets > add the Static Block widget to the footer widget area and choose the footer static block. If you used the second way then check the Inactive Widgets area, maybe you have widgets of your footer there and you need just to move them to the footer widget area.

Regards

#266816 Copied

cosmo

Participant

January 5, 2021 at 13:17

I used 2 way, please login and fix it

Please contact administrator
for this information.

#266819 Copied

Olga Barlow

Participant

January 6, 2021 at 10:01

Hello,

I checked your widgets and don’t see any custom HTML widgets in the Inactive Widgets area, so, can’t repair the footer, we don’t have information on what you had there.
Create footer again and it would be better to use the first way. It will be a safer way.

Regards

#266949 Copied

cosmo

Participant

January 6, 2021 at 20:40

How to solve this problem?

The recomended pluggin of the theme needs update. but it does not work and make an error. What can I do?

please Add the buttom to theme, with what change light mode to dark mode

ps. Admin account is active what I send in last message

Please contact administrator
for this information.

#267086 Copied

Olga Barlow

Participant

January 8, 2021 at 14:47

Hello,

Provide us with FTP access to your site to check the issue with the plugin auto-update.
If you want to get the new feature like the light/dark mode button for the frontend then submit the feature request here https://www.8theme.com/taskboard/ and if it takes votes from other customers our developers will be able to implement this.

Regards

#267320 Copied

cosmo

Participant

January 8, 2021 at 17:02

my ftp is

Please contact administrator
for this information.

#267371 Copied

Olga Barlow

Participant

January 9, 2021 at 11:09

Hello,

Thank you. Our developers will be able to take a look at this issue on Monday. Take my apologies for this delay. I’ll inform you once they fix the problem.

Regards

#267490 Copied

cosmo

Participant

January 10, 2021 at 16:10

OK

#267677 Copied

Olga Barlow

Participant

January 12, 2021 at 16:39

Hello,

Check now, please.

Regards

#268011 Copied

cosmo

Participant

January 13, 2021 at 16:27

დორბლიანი sent Today at 6:29 PM
Hello, I have a problem on mobile version When I am fixing this problem in builder, it seems everything is ok. but after submit all renews and see my page it does not work.

2. I have a high total blocking time, A lot of unsent css and js, how can I solve this issue? Have you some recommendation?

3. Can you tell me site has a recommended speed as provided or it is lower ?

https://prnt.sc/wmokk6
https://prnt.sc/wmola6

https://prnt.sc/wmoo8z
https://prnt.sc/wmopg1
ps. Admin account is active what I send in last message

#268218 Copied

Olga Barlow

Participant

January 13, 2021 at 17:52

Hello,

1) I see the mobile panel https://prnt.sc/wmqisu
Could you, please, explain your issue in more detail?
2) All the CSS and JS files of our theme and XStore core plugin are in use, for example https://prnt.sc/wmqp7h , you can’t remove them. Check the other files and if you don’t need some plugins but keep them activated and they call for additional styles/scripts then disabled these plugins.
3) Unfortunately, we don’t have support experts of personal site optimization because it’s not included in our support. So, if you need personal site optimization submit the request here.

Regards

#268247 Copied

cosmo

Participant

January 13, 2021 at 18:58

not mobile panel – please see header size

https://prnt.sc/wmokk6
https://prnt.sc/wmola6

#268259 Copied

Olga Barlow

Participant

January 14, 2021 at 15:18

Hello,

Could you, please, login to your Cloudflare account https://prnt.sc/wngm8t ? To allow us to flush the CDN cache.

Regards

#268411 Copied

cosmo

Participant

January 14, 2021 at 18:01

I deleted cloudflare cache, purge cdn cache but not work

Please contact administrator
for this information.

#268457 Copied

cosmo

Participant

January 14, 2021 at 20:57

also please watch the video

#268471 Copied

Olga Barlow

Participant

January 15, 2021 at 12:27

Hello,

Please, install the Cloudflare plugin and log in to your account https://prnt.sc/wngm8t !
We won’t see our changes (fixes) if we can’t clear the CDN cache after our changes. Could you do this? We would not ask you about this in the previous message if we don’t really need that.

Regards

#268538 Copied

cosmo

Participant

January 15, 2021 at 16:10

done , please watch again

#268591 Copied

cosmo

Participant

January 15, 2021 at 16:13

check*

#268594 Copied

Rose Tyler

Support staff

January 16, 2021 at 09:33

Hello,

Our technicians will be able to continue work on this after the weekend. Please be patient.

Regards

#268664 Copied

cosmo

Participant

January 16, 2021 at 14:25

okkk

#268707 Copied

cosmo

Participant

January 18, 2021 at 10:27

?????????????????????????????????????????????????????????????????

#268902 Copied

Olga Barlow

Participant

January 18, 2021 at 11:53

Hello,

I don’t see problem with the mobile header once CDN cache is cleared https://prnt.sc/x4c2wu Do you see the issue?

Regards

#268920 Copied

cosmo

Participant

January 18, 2021 at 13:27

yes
https://prnt.sc/x4j7d9

font size.
https://prnt.sc/x4jb29

messenger color

https://prnt.sc/x4jjgl

https://prnt.sc/x4jqmi

#268944 Copied

Olga Barlow

Participant

January 18, 2021 at 22:09

Hello,

But this is not related to the header styles that you mentioned in the previous message!
Please, create new topic for the new issues you face it will help us to avoid misunderstanding,

You used preset for that title https://prnt.sc/x5n2q6 That’s why local settings did not work.
Use smaller line-height for the mobile title https://prnt.sc/x5nh6p

Regards

#269018 Copied
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