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  topimr

  Participant

  August 10, 2017 at 23:43

  Good afternoon, how are you? I hope you are well. I am having a very weird error. The font that I have chosen is just a basic Arial, which is showing up fine in Chrome and Firefox. When you open it in IE it is not Arial. It has serifs? I inspected the element and the font-family is not showing up. however when you inspect the element the font on the menu does change to Arial?

  But when you reload it in the browser the font is not Arial? What is going on here. Such a weird error.

  See this is not Arial font?
  http://54.215.1.130/~doctracking/wp-content/uploads/2017/08/font-error2.jpg

  See font-family not showing up but do if you select the element.
  http://54.215.1.130/~doctracking/wp-content/uploads/2017/08/font-error.jpg

  Thank you in advance for the help.
  Sylvia

  Please, contact administrator
  for this information.

  #169835 Copied
  7 Answers
  

  Rose Tyler

  Support staff

  August 11, 2017 at 12:53

  Hello,

  What version of IE browser do you use for testing?

  Regards

  #169888 Copied
  

  topimr

  Participant

  August 11, 2017 at 20:31

  I tested it in IE 9, 10 & 11. All show a font with serifs.

  Thank you,

  #169921 Copied
  

  Rose Tyler

  Support staff

  August 14, 2017 at 08:24

  Hello,

  Please add this code in Theme Options > Custom css:

  .header-wrapper .menu > li > a{
     font-family: "Helvetica Neue",Helvetica,Arial,sans-serif !important;
  }

  Regards

  #169955 Copied
  

  topimr

  Participant

  August 14, 2017 at 19:01

  That did work for the menu but all the font throughout the site still has serifs? Do you know why this is happening?

  #170037 Copied
  

  Rose Tyler

  Support staff

  August 15, 2017 at 09:26

  Hello,

  You use old theme version. Please update the theme to the latest version https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
  Also, update all required plugins: https://www.8theme.com/download-plugins/.
  Don’t forget to create backup of your files and database before starting update process!
  You need to enter your purchase code to activate the theme and skip Setup Wizard.

  Regards

  #170072 Copied
  

  topimr

  Participant

  August 15, 2017 at 21:03

  Thank you that did fix it. I had updated the theme recently and it was showing up to date in WP. But I re-uploaded everything and it fixed. Thanks for the help!!!!

  #170144 Copied
  

  Rose Tyler

  Support staff

  August 16, 2017 at 08:02

  You’re welcome!

  Regards

  #170165 Copied
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