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Font not showing correctly - by Rick - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

Rick

Participant

March 4, 2020 at 16:48

Hi,
The font of the XStore theme is nog loading correctly over all pages on desktop and mobile. Tested in the following browsers: Edge, Chrome, Firefox(all latest versions).
On the homepage it’s only in the pre-footer and the footer. But other pages iut’s on the whole page.
Can you please help to solve this issue?

Please, contact administrator
for this information.

#230781 Copied Theme version: 6.2.12 WooCommerce version: 3.9.2

9 Answers

Olga Barlow

Participant

March 4, 2020 at 18:07

Hello,

1) We can’t pass the reCaptcha even if we choose correct images. It asks again and again and again. So, could you disable it or fix?

2) As I can see you use Roboto font and don’t see issues with this. Could you provide screenshots of the problem for better understanding?

Regards

#230794 Copied

Rick

Participant

March 5, 2020 at 10:24

Hi Olga,

1. I’ve disabled the ReCaptcha.

2. I’m indeed using Roboto. In the screeshot(https://prnt.sc/rbwcq8) you can see it’s not loading correctly in the prefooter and footer on the homepage. On all other pages it’s not loading on the whole page.

Regards,
Rick

#230823 Copied

Rose Tyler

Support staff

March 5, 2020 at 11:40

Hello,

There is a problem with file permissions on uploads folder because not only font but even an image can’t be correctly uploaded into your media library http://prntscr.com/rbxql4 Contact your hosting provider to get help with this.

Regards

#230829 Copied

Rick

Participant

March 6, 2020 at 09:45

Hi,

I’ve fixed the uploadfolder, uploading is now working. What is still not solved is the loading of the Roboto font. It is loading in the header but not in the footer and prefooter on the homepage. On other pages it is not loading at all.
Hope you can troubleshoot further now.

Regards

#230875 Copied

Olga Barlow

Participant

March 6, 2020 at 11:26

Hello,

Check now.

Regards

#230888 Copied

Rick

Participant

March 6, 2020 at 13:10

Hi Olga,

It’s loading fine now. Can you describe what the issue was?

Regards

#230898 Copied

Olga Barlow

Participant

March 6, 2020 at 13:20

Hello,

The font files were missing in the uploads folder on your server. As a rule Theme Options loads font to that folder automatically once you chose it and saved settings but it did not work for you, we suppose because of some file permissions. So, I uploaded font files to the correct folder manually and everything is ok after that.

Regards

#230902 Copied

Rick

Participant

March 6, 2020 at 13:53

Hi,

Alright, good it’s solved now. Much thanks for helping!
Great support!

Regards

#230907 Copied

Rose Tyler

Support staff

March 6, 2020 at 15:39

Hello,

You’re welcome!

Regards

#230909 Copied
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