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Font and Width Issues After Applying XStore Patcher Updates

This topic has 6 replies, 3 voices, and was last updated 3 months ago ago by Atman

Atman

Participant

September 2, 2025 at 12:10

Hello,

After applying the following patches via XStore Patcher:
– Patch ID: #9541888 – FIXED: Critical error with Elementor
– Patch ID: #9543505 – ADDED: Button Text, Button Link

I started experiencing issues on my website:
1. Default theme fonts are not being applied correctly (fonts do not match original demo).
2. There are width/layout issues (large empty spaces on both sides of sections).

Please check and provide a fix.

Thank you.

Please, contact administrator
for this information.

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#454012 Copied

5 Answers

Alex Carter

Support staff

September 2, 2025 at 12:36

Hello,

Thank you for reaching out to us.

1/ Please provide some examples.

2/ Edit Home page using Elementor > activate this option – https://prnt.sc/TLOnN7y6bCCx

Warm Regards,
The 8Theme Team

#454019 Copied

Atman

Participant

September 2, 2025 at 13:53

Hello,

Thank you for your reply.

After applying the XStore patcher updates, the width issue is now fixed, but the font issue still persists.
In addition, when I check the website in incognito mode, the layout looks broken — it seems that CSS styles are not loading properly (please see the attached screenshots).

So the problem is partially solved:

Width → ✅ Fixed

Fonts → ❌ Still incorrect

Incognito mode → ❌ CSS not loading

Could you please advise how to fix the font issue and why CSS is not loading in incognito mode?

Warm regards,

Files is visible for topic creator and
support staff only.

#454025 Copied

Jack Richardson

Support staff

September 2, 2025 at 19:59

Hello @Atman,

We hope this message finds you well.

We have noticed that your website’s SSL certificate may not be configured correctly. When accessed in incognito mode, the site’s styles are not loading properly due to insecure URLs. Additionally, we observed that you are using the FlyingPress caching plugin, which could also be contributing to the issue.

To help resolve this, we kindly suggest the following steps:

1. Temporarily disable the FlyingPress caching plugin, as well as any other server-side caching mechanisms that may currently be active.
2. Review and verify the configuration of your SSL certificate to ensure it is set up correctly.

Once these items have been checked, we will be happy to assist you further in identifying and resolving any remaining issues.

Best regards,
The 8Theme Team

#454042 Copied

Atman

Participant

September 7, 2025 at 02:04

Hello 8Theme Team,
I have completed both requested steps:

✅ FlyingPress caching plugin disabled (and all other caching)
✅ SSL certificate verified and working correctly

Problem Status: UNRESOLVED

Fonts still not loading properly
CSS still fails in incognito mode
Issue persists across all browsers

This is now day 4 of a broken live website. I need your technical team to directly access and fix the code rather than additional troubleshooting steps.
Please provide immediate technical resolution.
Best regards,

#454360 Copied

Atman

Participant

September 7, 2025 at 10:36

Hello 8Theme Team,
Issue Resolved.
I implemented a custom solution in the child theme functions.php that fixed both font loading and CSS issues. The website now displays correctly in all browsers including incognito mode.
The solution involved:

Custom Google Fonts loading
Font override CSS implementation
Icon font fallback configuration

Thank you for your support. Ticket can be closed.
Best regards,

#454371 Copied
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Font and Width Issues After Applying XStore Patcher Updates

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