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Follow-up on XStore Theme Import Issue – Troubleshooting Steps Tried

This topic has 18 replies, 4 voices, and was last updated 4 months, 2 weeks ago ago by Rose Tyler

spes31

Participant

July 26, 2025 at 14:45

Hi 8theme Support Team,

I’m writing to follow up regarding the issue I previously mentioned, where I am unable to import the XStore theme demo content on my WordPress site.

So far, I have worked with my hosting provider (Cloudways) to troubleshoot this problem. They have assisted me by:

Disabling Varnish caching.

Increasing PHP parameters (such as memory limit, max execution time, upload size, etc.).

Further increasing server resource limits as advised.

Despite these adjustments, the theme import still fails with the same error messages related to file downloads.

I would like to know if there are any additional theme requirements or other possible causes that could result in this issue. Additionally, if you could advise any alternative method to import the demo content, I would greatly appreciate it.

I have attached a screenshot of the error message and can provide my purchase email and proof of purchase if needed.

Looking forward to your assistance.

Files is visible for topic creator and
support staff only.

#450863 Copied

17 Answers

Alex Carter

Support staff

July 26, 2025 at 15:44

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable all 3rd-party plugins and then import the demo content.
We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version via XStore > Import demos.

Should the issue persist, please do not hesitate to contact us again. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

Warm Regards,
The 8Theme Team

#450866 Copied

spes31

Participant

July 26, 2025 at 15:55

Hi,

Thank you for your guidance. I have followed your instructions and deactivated all unnecessary third-party plugins.

Currently, the only active plugins on my site are:

Contact Form 7

Elementor

MC4WP: Mailchimp for WordPress

Orderable – Local Ordering System

PRO Elements

ShopLentor – WooCommerce Builder for Elementor & Gutenberg

WooCommerce

XStore Core

Despite this, I am still unable to successfully import the demo content. The error messages persist during the import process.

Could you please assist me further in resolving this issue? I have already provided temporary admin access in the Private Content Area if you need to check directly.

Looking forward to your assistance.

#450869 Copied

Alex Carter

Support staff

July 26, 2025 at 16:40

Hello,

We appreciate your prompt response.

You mentioned that you have provided temporary admin access in the Private Content Area, however, we are unable to locate or access the credentials. To proceed with further assistance, we kindly ask you to provide the following details once again:

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#450875 Copied

spes31

Participant

July 26, 2025 at 17:07

Hi,

I have created a temporary admin account as requested. Please find the login credentials securely provided in the Private Content Area below.

Looking forward to your assistance.

Please contact administrator
for this information.

#450877 Copied

Egypiana

Participant

July 26, 2025 at 18:16

The theme cant complete importing the Demo content.
please check the screen

The theme we have trying to import is: furniture3

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#450878 Copied

spes31

Participant

July 26, 2025 at 18:48

Thank you for testing. Could you please advise what is causing the import to fail?

What can I do on my side to resolve or assist in fixing this issue?

Looking forward to your assistance.

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Alex Carter

Support staff

July 27, 2025 at 09:59

Hello, Spes31,

We apologize for the delay in our response.

Unfortunately, we are unable to log in using the credentials you provided. Please refer to the following screenshot for more details: https://prnt.sc/lmRCGEiEdcYl

We kindly ask you to verify the login details and provide updated access if necessary.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#450903 Copied

Alex Carter

Support staff

July 27, 2025 at 10:00

Hello, Egypiana,

We’ve answered you here – https://www.8theme.com/topic/the-theme-cant-complete-importing-the-demo-content/

Warm Regards,
The 8Theme Team

#450904 Copied

spes31

Participant

July 27, 2025 at 14:30

Hi,

Thank you for your assistance.

I will be providing my WordPress admin account credentials in the Private Content Area for your reference. Kindly use these credentials to access my site and help me attempt the demo import again.

I would appreciate it if you could try importing the demo content once more using my admin account and assist in resolving the issue.

Looking forward to your help.

Please contact administrator
for this information.

#450913 Copied

spes31

Participant

July 28, 2025 at 05:24

Hi,

I hope this message finds you well.

I would like to follow up on my previous ticket regarding the demo import issue with the XStore theme. I have provided my WordPress admin credentials in the Private Content Area for your team to access and assist with the import process.

May I know if there has been any progress or updates regarding this issue?
I would really appreciate your assistance in resolving this as soon as possible.

Looking forward to your reply.

#450926 Copied

Alex Carter

Support staff

July 28, 2025 at 07:34

Hello,

We appreciate your prompt response.

We’ve imported the demo content on your site https://prnt.sc/gDVM-n1Csevp

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#450939 Copied

spes31

Participant

July 28, 2025 at 08:09

Hi,

Thank you for helping me import the demo content successfully.

However, when I click on the Shop page, it is currently not displaying any products.
I have checked the WooCommerce settings and ensured the Shop page is selected, but the page is still empty.

Could you please assist me in checking why the Shop page is not showing any products?

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Alex Carter

Support staff

July 28, 2025 at 08:18

Hello,

Solved. Please clear the cache and check.

Warm Regards,
The 8Theme Team

#450947 Copied

spes31

Participant

July 28, 2025 at 18:49

Hi,

I noticed that after the recent fix, the Shop page is now missing from my site. I have checked in Pages.

Could you please assist me to restore or reassign the Shop page properly so that it displays the products as expected?

Thank you for your help.

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Rose Tyler

Support staff

July 29, 2025 at 07:19

Hello,

Private Content

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#451026 Copied

spes31

Participant

July 29, 2025 at 12:10

Hi,

Thank you for your help so far.

I would like to kindly request your assistance to add the Shop page link to my website’s header navigation menu, so that it is easily accessible from the main menu.

I would greatly appreciate it if you could help me set this up.

Thank you very much for your continued support.

#451050 Copied

Rose Tyler

Support staff

July 29, 2025 at 12:29

Hello,

Done via Appearance > Menus > Main menu.

Warm Regards,
The 8Theme Team

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