After updating to theme version 2.0, my fixed header is no longer vertically aligned
This topic has 20 replies, 5 voices, and was last updated 10 years ago ago by Robert Hall
After updating to theme version 2.0, my fixed header is no longer vertically aligned
Hello,
Please add this code in Theme Options > Custom CSS > Global Custom CSS:
.fixed-header-area .collapse {
width: 100% !important;
}
Regards,
Eva Kemp.
That didn’t work but I managed to add a margin to the top that makes it look better.
Hello,
Please provide us with wp-admin panel credentials in private content.
Regards,
Eva Kemp.
For some reason I am not able to create a new support request even though I have 3 months of support left, so I’m just adding to this existing ticket.
I have created a Custom Tab for some of my products which displays beautifully on all screens except mobile. On mobile you can still see the tab name but when you click on it, it does not display the content.
Please advise.
A product with this problem is: http://demosite1.co/shop/standard-printed-garment-strap-dm1ff-blk/ and it is the MORE tab that does not display content on mobile.
Thanks.
Hello,
We can’t log into admin panel, got error ‘server not found’. Please check it.
Regards,
Robert Hall.
Please try again with the credentials below.
Hello,
Please update the theme to the latest version 2.3.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
(it’s for Legenda theme but the process is the same).
Best regards,
Jack Richardson.
Everything’s been updated but this did not solve the problem.
I’ve created a custom Single Product Page to meet my clients’ layout requests. To meet these requests I’ve created two layouts on the page (one that only displays on screens larger than 1000px and one that only displays on screens smaller than 1000px).
It would seem that because I’m trying to display my custom product tab (MORE) twice on the same page (although not at the same time), the second one will not display it’s content.
If you log into my site, the custom single product page I’ve created is under Pages > Single Product Page. You will see my two layouts there and then when you view this product: http://demosite1.co/shop/standard-printed-garment-strap-dm1ff-blk/ you will see that for some reason the MORE tab does not display it’s images on mobile view.
I’m sorry if this sounds confusing.
Please advise.
Hello,
The problem was caused by “Woocommerce Product Page for Visual Composer” plugin. I’ve deactivated it. Please check tabs on mobile now.
Best regards,
Jack Richardson.
The problem is that I need this plugin in order to get the layout design my client wants so deactivating it cannot be the only option. I already talked to the plugin author and they told me I needed to talk to the theme developer to fix the conflict.
Hello
Sorry for inconvenience But we don’t provide support for 3d party plugins.
Regards,
Brian Johnson
Right now, my site only displays a maximum of 10 up-sell products. I need to be able to display up to 30. I found a code snippet from Woothemes that should solve this problem however, putting it in my functions.php file (as they suggest) does nothing.
Here is the snippet:
remove_action( 'woocommerce_after_single_product_summary', 'woocommerce_upsell_display', 15 );
add_action( 'woocommerce_after_single_product_summary', 'woocommerce_output_upsells', 30 );
if ( ! function_exists( 'woocommerce_output_upsells' ) ) {
function woocommerce_output_upsells() {
woocommerce_upsell_display( 4,8 ); // Display 4 products in rows of 8
}
}
Please advise. You can login into admin with the same credentials I sent you previously. Thanks
Hello,
There is no editor in wp-admin panel > Appearance section.
Please provide us with FTP credentials and show a page where only 10 upsells are displayed.
Thank you.
Regards,
Eva Kemp.
A page with only 10 up-sells where there should be 30:
http://demosite1.co/shop/sub-printed-designer-strap-mpd2-048/
Hello,
Please remove the code in child functions.php file:
function woocommerce_upsell_display( $posts_per_page = 4, $columns = 4, $orderby = 'rand' ) { woocommerce_get_template( 'single-product/up-sells.php', array( 'posts_per_page' => $posts_per_page, 'orderby' => $orderby, 'columns' => $columns ) ); }
It would be better if you create FTP account for us to be able to make changes in the files.
Thank you.
Regards,
Eva Kemp.
Please find FTP credentials below
Hello,
Go to Pages > Single Product Page and edit the “Woo Product Upsell” element to display needed quantity of upsell products.
Best regards,
Jack Richardson.
Oops! Can’t believe I didn’t notice that myself!
Thank you!
Hello,
You’re welcome!
Regards,
Robert Hall.
The issue related to '‘Fixed Menu not vertically aligned’' has been successfully resolved, and the topic is now closed for further responses