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Fixed Header-Menu and Mobile Menu doesn't work

This topic has 22 replies, 5 voices, and was last updated 9 years ago ago by Eva Kemp

Stefan

Participant

March 26, 2015 at 23:44

Hello support crew,

I created a child theme. Everything works fine, except the fixed header-navi menu and the mobile menu.
In >> General Options I set up the navigation to >>Fixed Menu, but it doesn’t work. Everything else like the cart- or language bar works perfect. I choose the 1st header type.
Any suggestions what cause this problem? How to fix the menu when scrolling? Would be happy to get some help. I don’t see any solution.

Thanx & regards

#52671 Copied Theme version: 1.7 WooCommerce version: 2.3.7

21 Answers

Eva Kemp

Support staff

March 27, 2015 at 09:03

Hello,

Does fixed header work with parent theme?
Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#52714 Copied

Stefan

Participant

March 27, 2015 at 11:34

Yes, it’s also the same result in the parent theme. But I forget to say something about outdated copies of template files. I’m sure you know this problem. Just saw a forum post here.

Meanwhile I was able to find out what cause this error. After deactivation of WooCommerce 2.3.7, it works. Now the header navi menu fixed while scrolling and everything’s fine.

So, is it something about that ‘your-theme-has-bundled-outdated-copies-message’? If it is, I start with update these files at first, but I need to know.

Thanks a lot!

#52781 Copied Theme version: 1.7 WooCommerce version: 2.3.7

Brian Johnson

Member

March 27, 2015 at 11:51

We are glad that you have found a solution.

With bes regards
Brian Johnson

#52788 Copied

Stefan

Participant

March 27, 2015 at 12:14

Yeah, that’s great. But …there’s still a question: Is it something about that ‘your-theme-has-bundled-outdated-copies-message’? The WooCommerce plugin is inactive at this time and the header fixed while scrolling. So, only these outdated-copies(plugin) cause that problem(theme)? Should I really update the WC-template files at first to use your theme successful, since I would activate WooCommerce plugin?

(Sorry me and my bad english!)

#52792 Copied

Robert Hall

Support staff

March 27, 2015 at 13:15

Hello,

You can hide this message. It does not affect the performance of your site. It will be fixed in the next theme update.
Also you need to enable WooCommerce plugin if you want to use it.

Regards,
Robert Hall.

#52799 Copied
Stefan

Participant

March 27, 2015 at 15:07
No, no .. that’s exactly my problem … it does affect the performance of my site … and I know I need to enable the WooCommerce plugin if I want to use it.

PROBLEM:
When I turn on/activate WooCommerce the header-navi doesn’t fix while scrolling.

… and when I turn out/deactivate WooCommerce the header-navi menu is fixed and also some functions are working not correct.
- newest WordPress version => 4.1.1
- newst WooCommerce version => 2.3.7
- PHP_5.6
- …
WC system status: everything’s perfect, no error messages except the template file issue

Please, contact administrator
for this information.
#52823 Copied Theme version: 1.7 WooCommerce version: 2.3.7
Robert Hall

Support staff

March 27, 2015 at 15:38

Hello,

Please make backup your site and we will try to reupload theme, very likely some files are corrupted.
Also your FTP credentials isn’t correct. Please provide us again.

Regards,
Robert Hall.

#52842 Copied

Stefan

Participant

March 27, 2015 at 15:48

Okay, thanks for your help! I’ll set it up new.

#52845 Copied

Stefan

Participant

March 27, 2015 at 16:17

SRY, it’s still the same.

Deleted the theme and the WooCommerce plugin. Then I reuploaded the theme (took a while). Everything is fine. The header navi menu fixed.

Then I downloaded the WooCommerce plugin at the wordpress.org plugin site. When I activated WooCommerce, the header doens’t fix. It’s obviously because of the WooCommerce plugin or his version.

Sorry for repeating, but as I said .. when I deactivate WooCo… header navi does fix.

#52853 Copied

Robert Hall

Support staff

March 27, 2015 at 16:29

Hello,

Please provide us with correct FTP credentials in Private Content.

Regards,
Robert Hall.

#52857 Copied

Stefan

Participant

March 27, 2015 at 16:32

Here …! In one of the other fields above I already wrote it. No problem. Here again!

Thanks for the help!

Please, contact administrator
for this information.

#52859 Copied

Brian Johnson

Member

March 27, 2015 at 17:32

Hello

Sorry for inconvenience. Current theme version is not compatible with the latest woocommerce version. We are working on the new version which will be ready for download within next few days. I have send you previous version to email and you may create shop data which can be easily transferred to the new version soon. Thank you for understanding.

With best regards
Brian Johnson

#52869 Copied

Stefan

Participant

March 27, 2015 at 17:42

That’s a word! OK, yes I understand! No problem! Tought the hole time it would be my bad. Huuuh …! Now I can (do) continue working. That’s great! Thanks for your speedy support!

Nice weekend!

Stefan

#52871 Copied

Brian Johnson

Member

March 27, 2015 at 18:06

You are welcome.

With best regards
Brian Johnson

#52877 Copied

64digital

Participant

March 31, 2015 at 11:17

Hi Brian,

We recently purchased this theme and are having exactly the same problem as Stefan.

You say that you will fix the “Fixed Menu” and the “Mobile Menu” not working in the next release. When will this be? How do we go about getting a copy of this update?

Thanks

Ben Nylk
64 Digital

#53515 Copied

64digital

Participant

March 31, 2015 at 12:11

In summary, the following is a list of things that the new version of WooCommerce has stopped working.

1) Top menu not fixed when scrolling down the page
2) Main slider on home page not showing
3) The Top menu sub menu items and image (https://www.8theme.com/demo/docs/leader/index.html#!/primary_menu)

Please, contact administrator
for this information.

#53525 Copied Theme version: 1.7 WooCommerce version: 2.3.7

64digital

Participant

March 31, 2015 at 12:15

4) Contact page has “Enable your JavaScript!” on it and fails to load the Google Map

#53527 Copied

64digital

Participant

March 31, 2015 at 12:25

5) JS seems to be failing all over the place. Causing the search icon in the header to not work. Clicking it should show the search input field. Instead, it is linking to the results page and returns a search for “Search for products

#53533 Copied

Eva Kemp

Support staff

March 31, 2015 at 13:56

Hello @64digital,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#53586 Copied
Tagged: error correction, fixed header-menu, fixing, mobile menu, template, woocommerce, wordpress
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