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First block after “slider revolution block” don’t show

This topic has 10 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Awais Ahmed

gwiezdnewrota

Participant

September 5, 2022 at 06:38

Hi
First block after “slider revolution block” don’t show. I must scroll all the window and back top, to show the block after “slider revolution block”. This error in on firefox and chrome, but not every time, sometimes it displays correctly. It doesn’t matter what the content of the block is, even a one-letter block works like that.

firefox – https://jmp.sh/YDDZwzQ
chrome https://jmp.sh/blCTJ0n

#333236 Copied Theme version: 8.3

9 Answers

Awais Ahmed

Participant

September 5, 2022 at 07:13

Hello, @gwiezdnewrota,

Yes, I have checked your issue and found the cause of it. Actually, in the section, there is a class called “elementor-invisible” that’s why the section disappears for the first for somtimes. See image: https://postimg.cc/7bz8P2Rp Now, there are some possible reasons for this. This could be a cache issue because sometimes it works just fine as you said. So please contact your service provider to flush the server cache and please disable the cache plugins if you are using them on your site. Then check back to your site after clearing the browser cache I hope your issue will be resolved.

Note: If you still facing the issue then please share your site wp-admin URL and access in the private content area and allow us to change/remove the plugins and debug your site. Please take the complete backup of your site as well.

Regards 8Themes Team.

#333240 Copied

gwiezdnewrota

Participant

September 5, 2022 at 09:37

Hi,
I have contact with server administrator – for may site the cache module was not enabled on the server side.
Clearing the browser cache also doesn’t help.

Please contact administrator
for this information.

#333258 Copied

Awais Ahmed

Participant

September 5, 2022 at 10:26

Hello, @gwiezdnewrota,

Alright, Thanks for sharing the access to your site.

I just disable an option from the theme speed optimization wizard check here, https://postimg.cc/QKTHjtQD and your issue have been resolved. Check the below-attached video on both browsers chrome and firefox.

Chrome: https://streamable.com/jgj7ri
Firefox: https://streamable.com/05zxcp

Regards 8Themes Team.

#333268 Copied

gwiezdnewrota

Participant

September 5, 2022 at 11:12

Hi
This did not help. On firefox the error appeared after the sixth page refresh, on chrome when the page was first accessed.
It seems to me that it has to do with the “slider revolution element”, because if I delete this animated element, there is not error.

#333270 Copied

Awais Ahmed

Participant

September 6, 2022 at 07:59

Hello, @gwiezdnewrota,

I see, I have checked your site again now accordingly as you described in your previous reply, and found the issue on your site. And I think you are right as well, that issue is because of the animation as the animation is taking too long to appear/work on your site.

Please try to disable the animation of that block and check back again after clearing the cache.

And your provided WP Admin URL is not working now: https://postimg.cc/CB67bgGV

Regards 8Themes Team.

#333340 Copied

gwiezdnewrota

Participant

September 6, 2022 at 14:04

Hi
How to disable the animation ?

#333388 Copied

Awais Ahmed

Participant

September 7, 2022 at 06:13

Hello, @gwiezdnewrota,

Your issue has been solved please check back to your site now after removing the browser cache, I have removed the animation from the element setting as shown in this screenshot: https://postimg.cc/SYMmQ35F

Resulting Video: https://www.veed.io/view/92cf34d9-ee1c-43ae-bcca-76f4fff81e20?sharingWidget=true

Regards 8Themes Team.

#333432 Copied

gwiezdnewrota

Participant

September 7, 2022 at 06:57

Hi
THX, it looks like it’s working properly now.
In the meantime, I found another method that also seems to work, and maybe this information will be useful to you. I put a “fake block” (white line, now blocked https://jmp.sh/tmDmfBH) after animation. The animation only affects the block behind it.

#333438 Copied

Awais Ahmed

Participant

September 7, 2022 at 08:15

Hello, @gwiezdnewrota,

Sounds Great! that your issue has been solved. Thanks for sharing the other solution here. It might help some other people as well.

Thanks for contacting us.
Have a great day 🙂

Case Closed!

Regards 8Themes Team.

#333448 Copied
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