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Filters products not working well. Not appear the right results

This topic has 6 replies, 3 voices, and was last updated 2 weeks, 1 days ago ago by Andrew Mitchell

nickla24

Participant

May 21, 2025 at 10:09

Hi,
filters not working well. For example, i select category “Boy 2-12 years” and subdirectory called “set” and filter 10 years. (url https://babydust.gr/product-category/rouxa/rouxa-agori-2-12-eton/set-agori-2-12-eton/?filter_size=10eton)

The results not appearing the follow product.
https://babydust.gr/product/rouxa/rouxa-agori-2-12-eton/set-agori-2-12-eton/set-gia-agori-lifes-better-on-the-boat/

Can you check it?

#445030 Copied Theme version: 9.4.14

5 Answers

Alex Carter

Support staff

May 21, 2025 at 10:22

Hello,

Thank you for reaching out to us.

It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance and provide us with temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#445034 Copied

nickla24

Participant

May 21, 2025 at 11:08

I followed your instruction but the issue not resolved.
I send you WP – admin access to check it.
Thanks

Please contact administrator
for this information.

#445045 Copied

Andrew Mitchell

Support staff

May 21, 2025 at 14:46

Hello, nickla24,

As far as we can see, the filtering results appear to be the same when using both the default theme and our theme. Therefore, we kindly ask you to disable any third-party plugins and check the results again using both our theme and the default one.

Best regards,
The 8Theme Team

#445081 Copied

nickla24

Participant

May 22, 2025 at 07:52

Hi,
I disabled all plugins except Elementor, WooCommerce and XStore Core but the issue not resolved.

#445132 Copied

Andrew Mitchell

Support staff

May 23, 2025 at 09:15

Hello, nickla24,

We have reviewed the issue you reported regarding the default theme, and we found that the filtering results are the same as with our theme. This indicates that the problem is not caused by our theme.

We kindly recommend reaching out to the WooCommerce plugin support team for further assistance.

Best regards,
8Theme Team

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