Return to previous page

Filters not showing after update, what can cause this?

This topic has 4 replies, 2 voices, and was last updated 1 hour, 54 minutes ago ago by Ayan Rahman

Visenco

Participant

July 27, 2026 at 11:43

My shopping filter are not showing anymore ? What could cause this ?
And how do I make a child template of the original, if I change to your child theme the layout etc is messed up

Content is visible for topic creator and
support staff only.

#472135 Copied

3 Answers

Ayan Rahman

Support staff

July 28, 2026 at 04:24

Hi,

Thank you for reaching out to us.

When you switch between a child theme and its parent theme, your widgets and theme options (including the content of the header builder) may be different, as the child theme does not inherit all of the parent theme’s options, and the parent theme does not inherit the child theme’s options.

Therefore, before switching from the correct theme (where everything is as it should be), you should export the theme options (Theme Options > Export/Import) and then import them after switching. Widgets should be moved to the correct areas at Appearance > Widgets.

Warm Regards,
The 8Theme Team

#472153 Copied

Visenco

Participant

July 28, 2026 at 16:10

For the filters, then I am getting an error
Error establishing a database connection.

#472177 Copied

Ayan Rahman

Support staff

July 29, 2026 at 16:41

Hi,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#472228 Copied
Viewing 4 results - 1 through 4 (of 4 total)