Filter Not Working on Specific Website Pages

This topic has 10 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: Siddharth
    Siddharth
    Participant
    March 10, 2025 at 16:38

    Dear XStore Support Team,

    I am experiencing an issue with the filter functionality on my website while using the XStore theme. The filter is not working on the following pages:
    https://sintex.asot.in/water-tanks/
    https://sintex.asot.in/pipes/

    Could you please investigate and provide a solution? Let me know if you need any further details or access to troubleshoot the issue.

    Looking forward to your assistance.

    Best regards,
    Tonic

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2025 at 17:09

    Hello, Siddharth,

    Thank you for reaching out to us.

    To ensure proper functionality, please make sure to select the Shop page by navigating to WooCommerce > Settings > Products, as this is a required setting.

    Should you need any further assistance, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    Avatar: Siddharth
    Siddharth
    Participant
    March 10, 2025 at 18:50

    Hi

    This is a custom tag page, not a product page can you help me to fix filter on this two pages?

    https://sintex.asot.in/water-tanks/
    https://sintex.asot.in/pipes/

    Avatar: Siddharth
    Siddharth
    Participant
    March 11, 2025 at 06:22

    Hi

    Any update on this?

    Avatar: Siddharth
    Siddharth
    Participant
    March 11, 2025 at 07:18

    Hi, any updates on this? I need to shout out today. Please help me fix this on an urgent basis.

    Avatar: Siddharth
    Siddharth
    Participant
    March 11, 2025 at 08:46

    Hi

    Any Update?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2025 at 10:19

    Hello, Siddharth,

    Sorry for the delay in answering.

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    Could you please provide temporary FTP access? We will check what can be done to help you.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Siddharth
    Siddharth
    Participant
    March 11, 2025 at 10:37

    Hi

    I have shared ftp access please help me to fix urgent basis high priority.

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 11, 2025 at 14:08

    Hello, Siddharth,

    Thank you for reaching out to us.

    Unfortunately, by default, the filtering functionality is only available on WooCommerce-related pages, including the shop page, product category pages, brand pages, and attribute pages.

    Filtering may also work on product tag pages; however, in such cases, the page must be a proper product tag page with the correct structure. For example:
    https://sintex.asot.in/product-tag/water-tanks/

    In this situation, we recommend one of the following solutions:
    1. Refrain from using filters on non-WooCommerce pages.
    2. Adjust the tags to ensure they are correctly structured.
    3. Use a third-party plugin that provides filtering functionality differently from the default WooCommerce filtering system.

    Please let us know how you would like to proceed or if you need further assistance.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 18, 2025 at 14:26

    Dear Siddharth,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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