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Filter is not working on product list page.

This topic has 9 replies, 3 voices, and was last updated 11 months, 2 weeks ago ago by Sanjay Gupta

Sanjay Gupta

Participant

December 16, 2024 at 07:07

Dear Team,

Issue 1-
selected filter is not show into filter option and color is also not tick. its display when i clicked on apply filter button.which is wrong.without show i can’t understand which filter i have selected. Please provide solution on this. Screen shot i have attached.

Issue 2-
In the selected filter close is not working.when i want remove some filter close button is not working.Screen shot i have attached.

Url – https://kalatees.com/product-category/adventure/?filter_color=bottle-green,charcoalmelange,orange

Issue 3 -On Product Detail page for mobile and tab image arrow is not display. Screen shot i have added.

Url – https://kalatees.com/product/let-the-adventure-begin-unisex-tshirt/

Files is visible for topic creator and
support staff only.

#427613 Copied Theme version: 03

8 Answers

Rose Tyler

Support staff

December 16, 2024 at 11:00

Hello, Sanjay Gupta,

Thank you for reaching out to us

Please describe the desired results in more detail.

Additionally, provide temporary wp-admin and FTP access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#427659 Copied

Sanjay Gupta

Participant

December 22, 2024 at 14:33

I have shared above details on private chat area. please resolve my issue ASAP.

Please contact administrator
for this information.

#428319 Copied

Andrew Mitchell

Support staff

December 23, 2024 at 18:12

Hello, Sanjay Gupta,

Thank you for providing access.

1) The issue is caused by the addition of the “8theme – Apply All Filters” widget. This happens because the “Active Product Filters” widget only displays filters that are already active, and they become active only after the “Apply All Filters” button is clicked. If you remove the “8theme – Apply All Filters” widget, everything should work as expected. We have temporarily removed this widget for you—please check and confirm.

2) We have made the necessary changes. Kindly review and let us know if everything is functioning correctly.

3) Additionally, we have implemented some adjustments. Please verify and confirm.

Lastly, please remember to clear your browser cache to ensure the changes take effect.

Best regards,
8Theme’s Team

#428470 Copied

Sanjay Gupta

Participant

December 27, 2024 at 13:31

Dear Team,

Issue 1- Price filter is not worked as like color and size filter.while click on price filter whole page has been load. please check and resolve.

Issue 2- Resolve.

Issue 3- still not resolved for mobile and tablet also. Please do it asap.

Issue 3 -On Product Detail page for mobile and tab image arrow is not display. Screen shot i have added.

Url – https://kalatees.com/product/let-the-adventure-begin-unisex-tshirt/

Files is visible for topic creator and
support staff only.

#428884 Copied

Andrew Mitchell

Support staff

December 27, 2024 at 15:39

Hello, Sanjay Gupta,

We hope this message finds you well.

We would like to inform you that we have made certain changes to address the issues you were experiencing. Kindly review these updates at your convenience. Additionally, these changes will be included in the next theme update. Please also take a moment to review the attached files for your reference.

Should you have any further questions or require assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#428904 Copied

Sanjay Gupta

Participant

December 28, 2024 at 07:50

Hi Team,

For Above Issue 1 is still not resolve. Please resolve separately.
Above Issue 1- Price filter is not worked as like color and size filter. While click on price filter whole page has been load. please check and resolve. Please see above screen shot.

Above Issue 3 – For Mobile issue is resolve. But for Ipad issue is not resolve. On Product Detail page for ipad image arrow is not display.

Url – https://kalatees.com/product/let-the-adventure-begin-unisex-tshirt/

#428944 Copied

Andrew Mitchell

Support staff

December 30, 2024 at 15:05

Hello, Sanjay Gupta,

Regarding the first issue, we kindly ask you to clear the cache and check again.
Additionally, please verify the issue on an iPad as well.

Best regards,
The 8Theme Team

#429100 Copied

Sanjay Gupta

Participant

January 3, 2025 at 19:15

Hi Andrew,
working Now.Thanks.

#429481 Copied
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The issue related to '‘Filter is not working on product list page.’' has been successfully resolved, and the topic is now closed for further responses

Filter is not working on product list page.

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