Filter by category “Side filter” doesn’t select the selected category and doesn’t show other cat

This topic has 6 replies, 3 voices, and was last updated 1 day, 8 hours ago ago by Tony Rodriguez

  • Avatar: islam
    islam
    Participant
    March 18, 2026 at 03:13

    when selecting a category from home page, it goes to products page, having the side category filter on products page, it should shows all categories with the current category selected and other available categories unselected, but actually it shows only the current category unselected and no other categories displayed in the selection list

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    5 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 18, 2026 at 09:05

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Avatar: islam
    islam
    Participant
    March 23, 2026 at 06:59

    Hi Andrew, kindly find the requested keys..

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    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 23, 2026 at 10:58

    Hello, islam,

    On your homepage, a link to the corresponding category is used instead of a filter. The filters available on the category page are active only when the category itself can be opened. Therefore, for the categories to be accessible, a product must belong to two categories simultaneously.

    Best regards,
    8Theme Team

    Avatar: islam
    islam
    Participant
    March 23, 2026 at 15:17

    Thanks for the support! My topic “Filter by category “Side filter” doesn’t select the selected category and doesn’t show other cat” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 23, 2026 at 15:17

    Dear islam,

    It’s great having you in our WordPress & WooCommerce community!

    Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

    Together, we grow stronger with every release.

    Topic closed.
    The 8Theme Team

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The issue related to '‘Filter by category “Side filter” doesn’t select the selected category and doesn’t show other cat’' has been successfully resolved, and the topic is now closed for further responses

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