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Features broken after update - by luker - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 7 years, 9 months ago ago by Rose Tyler

luker

Participant

March 1, 2018 at 12:11

There seems to be a couple of problems since I updated the theme, in visual composer the background colour option is not working I cant select a colour. The option does not allow me to add anything.
I am having another website problem, on the checkout page the Area / Suburb * option is not working and does not pick up any addresses I have attached a screen shot. In the fixed header the cart and wishlist icons disappear. I have screen shots but dont know how to add them.

Please, contact administrator
for this information.

#186809 Copied Theme version: Version: 4.20 WooCommerce version: Version 3.3.3

12 Answers

luker

Participant

March 1, 2018 at 12:22

Here are the screen shots

https://www.mygreenstore.co.za/wp-content/uploads/2018/03/2018-02-28-22_00_01-Checkout-My-Green-Store.png

https://www.mygreenstore.co.za/wp-content/uploads/2018/03/2018-02-28-22_27_23-Edit-Page-‹-My-Green-Store-—-WordPress.png

https://www.mygreenstore.co.za/wp-content/uploads/2018/03/2018-02-28-22_00_34-Checkout-My-Green-Store.png

https://www.mygreenstore.co.za/wp-content/uploads/2018/03/2018-02-28-22_00_51-Checkout-My-Green-Store.png

#186811 Copied

Rose Tyler

Support staff

March 1, 2018 at 14:32

Hello,

There seems to be a couple of problems since I updated the theme, in visual composer the background colour option is not working I cant select a colour. The option does not allow me to add anything.

– you need to update Massive Addons for Visual Composer plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/

I am having another website problem, on the checkout page the Area / Suburb * option is not working and does not pick up any addresses I have attached a screen shot.

– do you have this problem only with our theme or with default WC theme – Storefront too?

In the fixed header the cart and wishlist icons disappear.

– please clear cache and check one more time http://prntscr.com/ildvjl

Regards

#186833 Copied

luker

Participant

March 1, 2018 at 15:01

I looked and massive ad-dons was up to date so I deactivated it and deleted it expecting that there would be an option to reinstall and activate the new version but now I cant find a link to readd the massive ad-dons? The problem is still there even without massive ad-dons installed.

#186838 Copied

luker

Participant

March 1, 2018 at 15:32

Ok I have reactivate and updated the massive addons but the problem is still there please can you assist.

#186844 Copied

Rose Tyler

Support staff

March 1, 2018 at 16:01

Hello,

https://prnt.sc/ilfbq4 – please clear cache and check.

Regards

#186847 Copied

luker

Participant

March 1, 2018 at 16:07

Hi I have cleared all history and cache but the problem is still there, I have had this problem before on another site I built with xstore last year and a technician login and fixed it. Please could you maybe have a look in the backend.

#186848 Copied

Rose Tyler

Support staff

March 1, 2018 at 16:20

I’ve checked your site, and do not see the problem anymore – https://prnt.sc/ilfkn6 If you edit some page right now, save your changes and close the page. If after the re-open, the problem persists, provide me link to page with the problem.

Regards

#186850 Copied

luker

Participant

March 1, 2018 at 16:45

Hi the problem is still there, on checkout the Area / Suburb * option does not work no matter what erea you enter it says nothing found please can you have a look in the backend I have attached another screen shot

https://www.mygreenstore.co.za/wp-content/uploads/2018/03/2018-03-01-17_30_38-Checkout-My-Green-Store.png

Please, contact administrator
for this information.

#186853 Copied

luker

Participant

March 1, 2018 at 16:47

Oh I see we are talking about two different problems thank you I see the colour background is now working I was talking about the checkout problem.

#186854 Copied

Olga Barlow

Participant

March 2, 2018 at 10:40

Hello,

Problem with checkout is related to plugin The Courier Guy plugin Woocommerce V3. Contact plugin author to solve the issue.

Regards

#186921 Copied

luker

Participant

March 2, 2018 at 10:49

Thank you so much its working perfectly now you guys are great!

#186926 Copied

Rose Tyler

Support staff

March 2, 2018 at 12:44

Hello,

You’re welcome!
Have a nice day.

Regards

#186960 Copied
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