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Featured products and Popular products not working after theme update

This topic has 10 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

El Pablo

Participant

July 25, 2019 at 10:13

I just updated my theme and plugins. Now I notice that on my home page the featured products and popular products are not loading anymore: http://prntscr.com/ojt19g

How can we fix this?

#217695 Copied Theme version: 5.4.1 WooCommerce version: 3.6.5

9 Answers

Olga Barlow

Support staff

July 25, 2019 at 16:11

Hello,

Don’t see any problem with products on your site http://prntscr.com/ojytz8 Have you sorted out?

Regards

#217726 Copied

El Pablo

Participant

July 26, 2019 at 09:19

Hi Olga,

click on ‘Aanbevolen’ or ‘Populair’. You will see that these items are not loading.

Kind regards

#217768 Copied

Olga Barlow

Support staff

July 26, 2019 at 10:11

Hello,

Provide us with temporary Dashboard and FTP access to your site, please.

Regards

#217772 Copied

El Pablo

Participant

July 31, 2019 at 08:01

Hi Olga,

here you go…

Please contact administrator
for this information.

#218110 Copied

Rose Tyler

Support staff

July 31, 2019 at 08:21

Hello,

Enable this option for elements of products – https://prnt.sc/omc2os If the problem won’t be solved, provide us with FTP access (host, username, password, port).

Regards

#218113 Copied

El Pablo

Participant

August 2, 2019 at 09:01

Hi Rose,

this didn’t fix the issue. Please find FTP details in private content area.

Please contact administrator
for this information.

#218311 Copied

Olga Barlow

Support staff

August 2, 2019 at 13:16

Hello,

Fixed. Check, please.
Besides your site looks very nice. My congratulations! Would you mind if we add it to showcase of live sites http://prntscr.com/oh6qn0 ?

Regards

#218334 Copied

El Pablo

Participant

August 5, 2019 at 09:54

Hi Olga,

thanks. Yes, sure, you can add the website to your showcase.

Regards

#218482 Copied

Olga Barlow

Support staff

August 5, 2019 at 13:44

Hello,

Thank you. Feel free to contact us if you need any other help.

Regards

#218498 Copied
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