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Fatal error (Xstore theme update) - by Axel

This topic has 4 replies, 2 voices, and was last updated 4 years, 8 months ago ago by Rose Tyler

  • Avatar: Axel
    Axel
    Participant
    August 23, 2019 at 15:13

    Dear,

    How can I update the theme right now when there is a fatal error on my webpage?
    FTP credentials are given.

    Kind regards,
    Axel

    Please, contact administrator
    for this information.
    #219925 Copied Theme version: 5.5.2
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 15:19

    Hello,

    If you got that error it means you updated the XStore core plugin but did not update the theme. Before every core plugin update, we would recommend you to check the changelog https://xstore.8theme.com/update-history/ and you’ll find that you need to update not just XStore core plugin but XStore theme first. Any core plugin update requires the theme update to the latest version before the plugin update.
    So, update your theme to version 5.6 first https://xstore.helpscoutdocs.com/article/63-theme-update and after that proceed with the XStore core plugin update.
    Let us know if you need assistance and provide temporary wp-admin access also.

    Regards

    #219927 Copied
    Avatar: Axel
    Axel
    Participant
    August 23, 2019 at 15:21

    Can u do this for me if possible? Thank you for your help.

    Kind regards,

    Axel

    Please contact administrator
    for this information.
    #219929 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2019 at 16:22

    We’ve updated the theme on your site. Please check.

    Regards

    #219934 Copied
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