• 

  Dan

  Participant

  November 22, 2024 at 16:06

  Hi,

  I can no longer access the front end of my website due to an issue with XStore Core. The email I have received from WordPress states the following:-

  “WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

  In this case, WordPress caught an error with one of your plugins, XStore Core.”

  I have tried to update the plugin but I have been unsuccessful.

  Please, contact administrator
  for this information.

  #424753 Copied Theme version: 9.4.5
  4 Answers
  

  Rose Tyler

  Support staff

  November 22, 2024 at 16:22

  Hello,

  Please provide us with temporary FTP access.
  For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

  Best Regards,
  The 8Theme’s Team

  #424764 Copied
  

  Dan

  Participant

  November 22, 2024 at 16:41

  Please see details in private content area.

  Please contact administrator
  for this information.

  #424766 Copied
  

  Jack Richardson

  Support staff

  November 22, 2024 at 17:23

  Hello @Dan

  Please, check now !
  We fixed the issue on your web-site.

  Kind regards, Jack Richardson
  The 8theme’s team

  #424773 Copied
  

  Andrew Mitchell

  Support staff

  November 22, 2024 at 17:27

  Dear Dan,

  In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

  Click here to share your thoughts: https://themeforest.net/downloads

  Being part of our community means a lot, and your feedback contributes immensely.

  Best Regards,
  The 8Theme Team

  #424775 Copied
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