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FATAL ERROR – website is off – white screen

This topic has 7 replies, 2 voices, and was last updated 7 years, 8 months ago ago by Jack Richardson

duduibira

Participant

July 30, 2016 at 18:25

everything was working just fine… i did no changes at all… the entire website is off now. just a white screen… wp-admin also does not load 🙁

sorry, but this is urgent! pls help me asap

Please, contact administrator
for this information.

#135082 Copied

6 Answers

duduibira

Participant

July 31, 2016 at 02:44

well, at least i already know that the problem is with the theme… i renamed the theme’s folder via ftp and the Twenty Fourteen theme went back live. now admin area is working. neither admin or site was showing any content.

so, whats wrong with the theme? i have 3 other sites under construction with the royal theme, and all of them showed the same problem 🙁

ftp credentials in private.

Please, contact administrator
for this information.

#135089 Copied

Jack Richardson

Support staff

July 31, 2016 at 11:45

Hello,

The reason is you’re using low PHP version http://storage2.static.itmages.com/i/16/0731/h_1469961406_1336558_9664a88265.png .
Ask your hosting provider support to upgrade it to 5.3 version at least.
After that check the site.

Best regards,
Jack Richardson.

#135097 Copied

duduibira

Participant

July 31, 2016 at 14:15

im online chatting with the host support… we change the php to 5.6 and the site works ONE TIME… then it goes back automaticly to 5.2 and the white screen comes back on 🙁

any sugestion why the php is going back to old version? already tried to rename the plugin folder, but it’s still happening.

im desperated :/

#135118 Copied

Jack Richardson

Support staff

July 31, 2016 at 14:47

Hello,

This is related to your server settings, not to the theme.
You need ask hosting support to check this issue and set PHP version to 5.6 permanently.

Best regards,
Jack Richardson.

#135121 Copied

duduibira

Participant

July 31, 2016 at 15:19

ok. 5.6 is the most appropriated version? they can set till the 7 i believe

#135123 Copied

Jack Richardson

Support staff

August 1, 2016 at 08:40

Hello,

The theme requires minimum PHP version 5.3 or higher.

Best regards,
Jack Richardson.

#135167 Copied
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