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Topic: FATAL ERROR – website is off – white screen

duduibira

Participant

July 30, 2016 6:25 pm

everything was working just fine… i did no changes at all… the entire website is off now. just a white screen… wp-admin also does not load 🙁

sorry, but this is urgent! pls help me asap
Site URL: hidden

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duduibira

Participant

July 31, 2016 2:44 am

well, at least i already know that the problem is with the theme… i renamed the theme’s folder via ftp and the Twenty Fourteen theme went back live. now admin area is working. neither admin or site was showing any content.

so, whats wrong with the theme? i have 3 other sites under construction with the royal theme, and all of them showed the same problem 🙁

ftp credentials in private.

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Jack Richardson

Support staff

July 31, 2016 11:45 am

Hello,

The reason is you’re using low PHP version http://storage2.static.itmages.com/i/16/0731/h_1469961406_1336558_9664a88265.png .
Ask your hosting provider support to upgrade it to 5.3 version at least.
After that check the site.

Best regards,
Jack Richardson.

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duduibira

Participant

July 31, 2016 2:15 pm

im online chatting with the host support… we change the php to 5.6 and the site works ONE TIME… then it goes back automaticly to 5.2 and the white screen comes back on 🙁

any sugestion why the php is going back to old version? already tried to rename the plugin folder, but it’s still happening.

im desperated :/

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Jack Richardson

Support staff

July 31, 2016 2:47 pm

Hello,

This is related to your server settings, not to the theme.
You need ask hosting support to check this issue and set PHP version to 5.6 permanently.

Best regards,
Jack Richardson.

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duduibira

Participant

July 31, 2016 3:19 pm

ok. 5.6 is the most appropriated version? they can set till the 7 i believe

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Jack Richardson

Support staff

August 1, 2016 8:40 am

Hello,

The theme requires minimum PHP version 5.3 or higher.

Best regards,
Jack Richardson.

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