Fatal error: require_once() - by navinbhargava

This topic has 4 replies, 2 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

  • Avatar: navinbhargava
    navinbhargava
    Participant
    September 18, 2018 at 13:03

    Hello,

    I bought the theme and uploaded via FTP to a fresh clean install of WP (hosted on AWS) and am getting the following error just after I press activate on xstore theme –

    Warning: require_once(/var/www/html/wp-content/themes/xstore/framework/thirdparty/options-framework/extensions/theme_updater/extension_theme_updater.php): failed to open stream: No such file or directory in /var/www/html/wp-content/themes/xstore/framework/thirdparty/options-framework/loader.php on line 22

    Fatal error: require_once(): Failed opening required ‘/var/www/html/wp-content/themes/xstore/framework/thirdparty/options-framework/extensions/theme_updater/extension_theme_updater.php’ (include_path=’.:/usr/share/php’) in /var/www/html/wp-content/themes/xstore/framework/thirdparty/options-framework/loader.php on line 22

    Please help resolve.

    Thank you,
    Navin

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2018 at 13:33

    Hello,

    Make sure you have checked all the server requirements before the installation – https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

    Seems that you did not install theme correctly because some files are missing. Did you install theme via Dashboard or via FTP? Try to remove theme and install it via Dashboard (Appearance > Themes > upload) again. Let me know about results with activation after that.

    Regards

    Avatar: navinbhargava
    navinbhargava
    Participant
    September 19, 2018 at 05:03

    ok. Thanks. FTP’d already, but seems due to long filenames many did not upload correctly. Reup’d all again and works fine now

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2018 at 06:57

    Hello,

    I am glad that your problem was solved.
    Feel free to ask if you have any other questions.

    Regards

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