Fatal error – No access to wordpress admin panel

This topic has 2 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

  • Avatar: Mitaki
    Mitaki
    Participant
    April 21, 2020 at 13:18

    Hello,
    I have no access to wordpress admin panel and this message:
    Fatal error: Uncaught Error: Call to undefined method Etheme_System_Requirements::system_test() in /homepages/11/d808890268/htdocs/app808890536/wp-content/plugins/et-core-plugin/app/controllers/general.php:64 Stack trace: #0 /homepages/11/d808890268/htdocs/app808890536/wp-includes/class-wp-hook.php(287): ETC\App\Controllers\General->top_bar_menu(Object(WP_Admin_Bar)) #1 /homepages/11/d808890268/htdocs/app808890536/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /homepages/11/d808890268/htdocs/app808890536/wp-includes/plugin.php(544): WP_Hook->do_action(Array) #3 /homepages/11/d808890268/htdocs/app808890536/wp-includes/admin-bar.php(97): do_action_ref_array(‘admin_bar_menu’, Array) #4 /homepages/11/d808890268/htdocs/app808890536/wp-includes/class-wp-hook.php(287): wp_admin_bar_render(”) #5 /homepages/11/d808890268/htdocs/app808890536/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array) #6 /homepages/11/d808890268/htdocs/app808890536/wp-includes/plugin.php(478): WP_Hook->do_actio in /homepages/11/d808890268/htdocs/app808890536/wp-content/plugins/et-core-plugin/app/controllers/general.php on line 64
    What can I do?
    Thank you

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 21, 2020 at 14:35

    Hello,

    Please, update both theme and XStore core plugins to latest versions: theme – 6.3.1, core – 2.3.1. Never update just theme or just plugin.
    Or provide us with WP Dashboard and FTP access to your site and we’ll help you with update.

    Regards

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