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Fatal error - by UrbnDesignz - on WordPress WooCommerce support

This topic has 3 replies, 3 voices, and was last updated 9 years ago ago by Brian Johnson

  • Avatar: UrbnDesignz
    UrbnDesignz
    Participant
    April 14, 2015 at 14:39

    Hello, I had malware in the theme/ shortcode.php file. I deleted the theme and reinstalled it which fixed the situation but some of the icons weren’t working due to malware in the js plugin, just wanted to see if there was anything you can do or to double check to see that all the files are good. I deleted all plugins and reinstalled them with there updated versions so it seems to be good. Any reasons as to why the shortcode.php would mess up ?

    #56836 Copied Theme version: https://figureusa.com
    2 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    April 14, 2015 at 15:13

    Hello,

    Some malware can be loaded from any 3rd-party plugins. Our theme files are clean and don’t contain any malicious code.
    Please pay attention to what plugins you’re using.

    Thank you.
    Regards,
    Eva Kemp.

    #56848 Copied
    Avatar: Brian Johnson
    Brian Johnson
    Member
    April 14, 2015 at 15:19

    Hello.

    I see 2 errors which are located in default wordpress files and plugins. Try to disable all third party plugins and reply to us in case any error message appears.

    With best regards
    Brian Johnson

    #56853 Copied
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