FAQ shortcode – disable click to close

Hello, what was the solution to this please?

I am having the same issue. I have inserted a contact form inside an FAQ toggle and would like the FAQ item to remain open until the visitor closes it manually.

Please let me know how I can modify this behaviour

Hi there

Thanks for responding so quickly.

I have tested and the email us item is open by default but as soon as you click any of the elements inside it it closes.

Any other ideas?

ps. The desire is that the area is closed by default but that once opened, it doesn’t auto-close when a user clicks inside.

Is there another way? There is no FTP server on this server, just SSH with key authentication.

Hi guys

sorry I had to go away. I have just updated to the latest version and hoped this issue would have been fixed but no luck. What wan we do?

Basically, the need is that the FAQ toggle should NOT close when somebody clicks inside it. I have a contact form inside the FAQ and also some links – I need visitors to be able to complete and send these forms and click the links.

Any ideas?

Hi there

I didn’t see that you replied so apologies for the long delay.
I have tried this but it has not changed the behaviour.

In fact, I didn’t find e.preventDefault(); on line 1673, the one I edited was on line 1684 (under the TOGGLE ELEMENTS section, is that correct?)

Please advise.

Thanks again

Hi Eva

Thanks for your reply. Unfortunately, the issue is not resolved.

If you check the page you’ll see that when you expand the Email Us item, it closes immediately once you click anywhere inside it. I need visitors to be able to complete that contact form.

Also, another thing that now happens is when you expand any FAQ item the page reverts to the top meaning the visitor has to scroll back down to the position they were at before to see the content they opened.

Any ideas?

I will try and get some FTP details to you.

However, in the meantime can you let me know what you have changed since logging in to WP because the widget at the top left has been reset to showing the default currency credentials instead of the Free Delivery message.

Many thanks

Hello,

Now we can’t access your site, getting an error “Secure Connection Failed”.
Please check the site.

Thank you.
Regards,
Eva Kemp.

Hello,

I’ve changed the line 1676 in wp-content/themes/mammaw-main/js/etheme.js file.
Before:
var etoggleEl = etoggle.find('.toggle-element');

After:
var etoggleEl = etoggle.find('.toggle-title');

Please clear your browser cache and check “CONTACT US” page.

Thank you.
Best regards,
Jack Richardson.

Hello,

I have added the code in your child theme functions.php:

add_action( 'wp_enqueue_scripts', 'etheme' );
function etheme() {
    wp_enqueue_script( 'etheme', get_stylesheet_directory_uri() . '/js/etheme.js' );
}

And created “js/etheme.js” with needed changes in the child theme directory so you won’t lose modifications after theme update.

You don’t need to make any changes advised previously.
Please clear browser cache and check your site now.

Thank you.
Best regards,
Jack Richardson.