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  Cristian Boiardi

  Participant

  March 3, 2021 at 17:35

  Hi. I need a little help: I’d updated Theme and xcore but now, Fake popup, doesn’t save the changes. Ex: It’s impossible to change the location or activate/deactivate a option because when I save, all looks ok, but if I exit and re-enter in the page setting all is returned on default setting and content. Do you have a solution please?

  #277601 Copied Theme version: 7.2.5 WooCommerce version: 5.6.2

  5 Answers

  

  Rose Tyler

  Support staff

  March 4, 2021 at 12:41

  Hello,

  Please provide URL, temporary wp-admin, and FTP access, so we can take a closer look.

  Regards

  #277715 Copied
  

  Cristian Boiardi

  Participant

  March 8, 2021 at 12:01

  Hello, I have the same problem to saving data on all elements of sales booster.

  Please contact administrator
  for this information.

  #278231 Copied
  

  Rose Tyler

  Support staff

  March 9, 2021 at 09:36

  Hello,

  BE ATTENTIVE and don’t place the private information in general message area because all the visitors have access to that information! Use the Private content area http://prntscr.com/10guf2p to provide private info.

  I do not see an FTP password, please provide it.

  Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then. One of the additional plugins may cause the problem with saving settings of Fake popup.

  Regards

  #278364 Copied
  

  Cristian Boiardi

  Participant

  March 9, 2021 at 11:07

  Hi,
  here the access data.

  TKS

  Please contact administrator
  for this information.

  #278394 Copied
  

  Rose Tyler

  Support staff

  March 9, 2021 at 16:18

  Hello,

  Fixed. Check now.

  Regards

  #278459 Copied