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Failed orders emails to customers not only admin

This topic has 3 replies, 2 voices, and was last updated 2 weeks, 4 days ago ago by donaceli

donaceli

Participant

September 18, 2024 at 20:37

Hello, I am using Email Builder for all WooCommerce emails but at the moment when orders Fail only admin gets the email notification. Is there any way to make a separate email or maybe the same but send it to customers who’s orders fail?

Thanks

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2 Answers

Rose Tyler

Support staff

September 19, 2024 at 07:27

Hello, Donaceli,

Thank you for reaching out to us with your concern.

Please check how emails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

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donaceli

Participant

May 12, 2025 at 12:23

Thanks for the support! My topic “Failed orders emails to customers not only admin” has been successfully resolved.

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Tagged: failed order emails woocommerce, notify customers failed orders, woocommerce admin email themes, woocommerce customer notification, woocommerce order alert themes, wordpress woocommerce failed orders
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