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Facing problem mobile login, header not showing icon.

This topic has 15 replies, 4 voices, and was last updated 11 months ago ago by Andrew Mitchell

  • 14 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 18, 2024 at 08:22

    Hello, @Pritam Bala,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    2/ For shipping class problems, please ensure to create a new topic for each issue on our support forum. This helps us provide you with timely and organized support.

    Thank you for your attention.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #405527 Copied
    Avatar: Pritam Bala
    Pritam Bala
    Participant
    July 26, 2024 at 14:39

    Ok, I add all confidential information. Please solve now.

    Please contact administrator
    for this information.
    #407159 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 27, 2024 at 05:51

    Hello, @Pritam Bala,

    Thank you for providing us with the wp-admin login access. We have reviewed your site thoroughly and currently, we do not observe any issues.

    Should the problem persist on your end, we kindly request that you capture a video demonstrating the issue. This will help us understand the situation better. Please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the URL with us.

    Additionally, could you please provide a detailed description of the problem? Include what exactly you are experiencing and your desired outcome. This information will enable us to further investigate and assist you effectively.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #407217 Copied
    Avatar: Pritam Bala
    Pritam Bala
    Participant
    July 27, 2024 at 14:20

    1.First of all you need to check from mobile my “Sign in” Button not work. How can do customer registration in my site.
    2.shipping class not working properly(outside dhaka cost should be 150+130(delivery cost) for 3kg to 5kg.

    support linK:https://we.tl/t-HZZH5T5HcP

    #407261 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 29, 2024 at 05:36

    Hello, @Pritam Bala,

    Thank you for your response.

    1/ We are currently experiencing difficulties accessing your website. For your reference, we have included a screenshot in the private content area of this communication.

    To assist you more effectively, could you please provide a valid, working URL for your website along with the wp-admin login details? Kindly submit these details in the private content area provided.

    Thank you for your cooperation.

    2/ We kindly request that you update your XStore theme to the latest version (9.3.16) and the XStore core plugin to version (5.3.16). These updates are crucial for optimal performance and functionality of your site.

    For details on the enhancements and fixes included in these updates, please refer to our changelog at:
    (https://xstore.8theme.com/update-history/)

    Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
    (https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

    Afterward, please check again.

    We trust these resources will assist you in updating your site smoothly.

    3/ For shipping class problems, Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.
    Should the issue persist irrespective of the theme activated on your site, we advise you to contact WooCommerce support for further assistance – https://wordpress.org/support/plugin/woocommerce/

    We strongly recommend that you create a complete backup of your site before proceeding with these steps.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #407451 Copied
    Avatar: Pritam Bala
    Pritam Bala
    Participant
    July 29, 2024 at 16:03

    I done every think you mentioned before now check the site in mobile device sign in button not working. So it is difficult for customer to register in my site. So check now you can access my site.

    #407637 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 30, 2024 at 06:05

    Hello, @Pritam Bala,

    We are currently experiencing difficulty accessing your website and would appreciate your assistance in resolving this issue. For your reference, we have included a screenshot in the private content area of our communication platform.

    To enable us to provide you with the necessary support, could you please provide us with valid wp-admin login credentials? Additionally, we kindly request that you disable the maintenance mode on your site. This will allow us to thoroughly review your settings and address any concerns effectively.

    Thank you for your cooperation and understanding.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #407708 Copied
    Avatar: Pritam Bala
    Pritam Bala
    Participant
    July 30, 2024 at 13:25

    Sorry For that you are facing these issue, I already talk to hosting provider. now check after theme menu bar, home… others options are gone except sign in button. If you face any problem to access let me know.

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #407850 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 30, 2024 at 13:43

    Hello, @Pritam Bala,

    Thank you for your prompt response.

    We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and revisit your site.

    We have reinstated and published the mobile panel widgets on your site. Additionally, the sign-in button is now functioning correctly on mobile devices. We kindly ask you to verify these updates at your earliest convenience.

    For further assistance and to enhance your experience with our theme, we encourage you to read our detailed theme documentation available at: (https://www.8theme.com/documentation/docs/xstore-mobile-panel/).

    Should you have any more questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #407860 Copied
    Avatar: Pritam Bala
    Pritam Bala
    Participant
    July 30, 2024 at 19:16

    Thanks for your support. I checked every think it works perfectly but in top hamburger menu not showing category items.

    Files is visible for topic creator and
    support staff only.
    #407945 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 31, 2024 at 05:27

    Hello, @Pritam Bala,

    We have conducted a thorough review of your website using a personal mobile device and are pleased to inform you that we did not encounter any issues. It appears that the problem may be related to a cache issue on your end. We kindly request that you clear your browser cache and revisit the website or try to check your site on the fresh new browser.

    Should the issue persist, please do not hesitate to inform us of the specific mobile device and browser you are using. This information will enable us to investigate further and provide the necessary assistance.

    Thank you for your attention to this matter.

    Best regards,
    8Theme’s Team

    #407981 Copied
    Avatar: Pritam Bala
    Pritam Bala
    Participant
    July 31, 2024 at 07:06

    Iphone-11 and poco f1

    #407996 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 09:59

    Hi @Pritam Bala,

    We’ve disabled the Ajaxify settings of that categories and now it looks good.

    Can you please check?

    Thank you!

    #408043 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 2, 2024 at 07:05

    Dear Pritam Bala,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #408408 Copied

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