Facing Multiple Theme issues after updating

This topic has 6 replies, 2 voices, and was last updated 2 years, 1 month ago ago by Rose Tyler

  • Avatar: Saqib zafar
    Saqib zafar
    Participant
    February 15, 2022 at 17:33

    Hey, support.

    I’m facing multiple Theme issues on our site after Theme updating. Such as:
    1: There is “1” on Topbar
    2: Product page didn’t add into cart (continues loading)
    3: Checkout page “Payment section” (continues loading)
    4: Can’t Integrate Mailer-lite with the website (woocommerce)
    5: Website speed very slow
    6: Mailer

    Please help to Fix it. It’s our LIVE brand website.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Saqib zafar
    Saqib zafar
    Participant
    February 15, 2022 at 18:32

    one more issue has seen:
    6: Can’t see added product into mini sidebar Cart

    Avatar: Saqib zafar
    Saqib zafar
    Participant
    February 16, 2022 at 05:50

    I think my last messages didn’t receive…

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2022 at 11:15

    Hello,

    If your site is live, we would recommend creating a staging site (full copy of the existing one), and doing all updates there first.
    Do you have same problems when a default theme (like Storefront ) is activated on your site?
    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe some of the additional plugins are the reason for problems.
    Mailer – is 3rd party plugin, so contact support of the plugin, or WooCommerce. We can’t provide support of 3rd raptly plugins.
    About speed – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

    Regards

    Avatar: Saqib zafar
    Saqib zafar
    Participant
    February 16, 2022 at 11:24

    Yes, I’ve backup.

    But the main issue is the checkout page payment section not loading (very disappointing) & sometimes products also not loading into the cart. why there is “1: at the left-TOPbar.

    Please fix. very bad for my site.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2022 at 13:21

    Do you have same problems when a default theme (like Storefront, go to Appearance > Themes > install and activate WooCommerce default theme Storefront) is activated on your site? Please check and let us know. Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.
    Have you tried to disable 3rd party plugins?

    Regards

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