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Facing an issue on the product page— the image functionality is not working on the front end.

This topic has 5 replies, 2 voices, and was last updated 2 weeks ago ago by Hassan

Hassan

Participant

June 3, 2025 at 08:20

Facing issue on front end of product page. When i click on product image on front end instead of open image and provide zoom functionality it opened physically image location. Attached are the refrence video and example product link page are attached too.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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4 Answers

Alex Carter

Support staff

June 3, 2025 at 08:36

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Hassan

Participant

June 3, 2025 at 08:38

Attached is the access to website.

Please contact administrator
for this information.

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Alex Carter

Support staff

June 3, 2025 at 09:04

Hello,

We appreciate your prompt response.

https://prnt.sc/OKJbZCl55yyS Please clear cache and check how it works now.

Warm Regards,
The 8Theme Team

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Hassan

Participant

June 3, 2025 at 09:10

Thanks for the support! My topic “Facing an issue on the product page— the image functionality is not working on the front end.” has been successfully resolved.

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Facing an issue on the product page— the image functionality is not working on the front end.

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