Extremely Slow Website - by Ahmed - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 4 years, 2 months ago ago by Rose Tyler

  • Avatar: Ahmed
    Ahmed
    Participant
    March 25, 2021 at 10:45

    HI There,
    I’m experiencing extreme slowness on my website, after contacting the hosting company and they informed me there is high CPU usage coming from the php script from the xstore files. Here is a copy of what they sent me

    [Wed Mar 24 11:50:37.719041 2021] [proxy_fcgi:error] [pid 12949:tid
    140387775670016] [client 5.36.232.137:55866] AH01071: Got error ‘PHP
    message: PHP Fatal error: Uncaught Error: Call to undefined method
    St_Woo_Shop::get_gallery_image_ids() in
    /home/wp_7yv9pi/smokeonesmart.com/wp-content/themes/xstore/framework/woo.php:2248\nStack
    trace:\n#0
    /home/wp_7yv9pi/smokeonesmart.com/wp-includes/class-wp-hook.php(292):
    etheme_available_variation_gallery(Array, Object(St_Woo_Shop),
    Object(WC_Product_Variation))\n#1
    /home/wp_7yv9pi/smokeonesmart.com/wp-includes/plugin.php(212):
    WP_Hook->apply_filters(Array, Array)\n#2
    /home/wp_7yv9pi/smokeonesmart.com/wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/partials/class-st-woo-shop.php(145):
    apply_filters(‘sten_wc_archive…’, Array, Object(St_Woo_Shop),
    Object(WC_Product_Variation))\n#3
    /home/wp_7yv9pi/smokeonesmart.com/wp-includes/class-wp-hook.php(292):
    St_Woo_Shop->available_variations(Array)\n#4
    /home/wp_7yv9pi/smokeonesmart.com/wp-includes/plugin.php(212):
    WP_Hook->apply_filters(Array, Array)\n#5
    /home/wp_7yv9pi/smokeonesmart.com/wp-content/plugins/et-core-plugin/packages/st-wo…’,
    referer: https://www.smokeonesmart.com/

    This PHP error is affecting the site’s performance and causing the
    slowness. This seems to be related to the theme “xstore” and the plugin
    “et-core-plugin”. I do not see any pending updates on the theme and that
    plugin specifically, but I do recommend reaching out to the plugin and
    theme developer to help address the PHP error”

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2021 at 18:01

    Hello,

    Thanks for using our theme. Please provide temporary FTP access, so we can take a closer look.

    Regards

    Avatar: Ahmed
    Ahmed
    Participant
    March 25, 2021 at 19:46

    OK, here you go

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 14:04

    Hello,

    Fixed. Changes were done in the child theme.

    Regards

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