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Extra spacing added - by cyan - on WordPress WooCommerce support

This topic has 41 replies, 4 voices, and was last updated 9 years, 7 months ago ago by Robert Hall

cyan

Participant

May 5, 2016 at 12:48

Hi there. Could you please take a look at this page:

http://www.chateauclinet.com/?page_id=3358&lang=fr

and tell me why extra spacing is being added in between content rows when it is an exact copy of this page http://www.chateauclinet.com/meet-the-team/, just translated into French using a translation plugin?

Thank you.

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40 Answers

Jack Richardson

Support staff

May 5, 2016 at 12:56

Hello,

The first link gives 404 error.
Please give a correct page link.

Best regards,
Jack Richardson.

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cyan

Participant

May 5, 2016 at 12:58

Aw sorry, you may need to be logged in to view it as it isn’t live yet. Details below…

Please, contact administrator
for this information.

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Jack Richardson

Support staff

May 5, 2016 at 13:11
Hello,

I’ve added this code in CSS block of VC editor on the page:

@media (min-width: 1200px) { .wpb_wrapper .wpb_content_element { margin-bottom: 5px; }}

Please check it now.

Best regards,
Jack Richardson.
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cyan

Participant

May 5, 2016 at 13:15

Aw brilliant, thank you! One last thing, I seem to be having trouble creating a new menu when I’m in the french translation of the back end. It keeps refreshing to a 404 page when I click ‘create new’. Any idea?

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Jack Richardson

Support staff

May 5, 2016 at 18:26

Hello,

You’re using very old theme and plugins versions.
Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

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cyan

Participant

May 6, 2016 at 11:10

Hi,

I have run a test update on a local version of the site. After updating the Plugins, WordPress and then the theme, this error message appears on the homepage:

Fatal error: Call to undefined function et_translateColumnsCountToSpanClass() in C:\xampp\htdocs\clinet\wp-content\themes\legenda\framework\theme-functions.php on line 2133

Additionally, the site is unable to access some pages through the menu…

Thanks.

UPDATE: When I disable the visual composer some of the content displays. When I reactivate it, the issue re-appears.

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Eva Kemp

Participant

May 6, 2016 at 11:51

Hello,

What VC version are you using? Have you updated it?

Regards,
Eva Kemp.

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cyan

Participant

May 6, 2016 at 12:06

Hi,

We are using Version 4.11.2 which I downloaded from you this morning.

Regards
Cyan.

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Jack Richardson

Support staff

May 6, 2016 at 13:59

Hello,

We don’t get such error on our test site.
Could you upload new version on a server so we are able to check this issue?
Also check VC elements on your pages. Some of them may be deprecated and you have to recreate them using new elements from new VC version.

Best regards,
Jack Richardson.

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cyan

Participant

May 6, 2016 at 16:09

Hi,

I have uploaded a version of the website to this location: http://176.32.230.51/clinettest.com/

Is has the same username and passwrod as the original clinet site.

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Eva Kemp

Participant

May 7, 2016 at 09:28

Hello,

Please provide us with FTP credentials for the test site.

Regards,
Eva Kemp.

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cyan

Participant

May 9, 2016 at 08:57

Hi,

I have added the ftp to the private content.

Thanks!
Cyan

Please, contact administrator
for this information.

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Jack Richardson

Support staff

May 10, 2016 at 11:56

Hello,

I’ve reuploaded VC folder via FTP and backend editor is working now.
You have to recreate deprecated elements like Post Grid http://storage7.static.itmages.com/i/16/0510/h_1462877710_4239424_66ce8d208e.jpeg , remove them and add new Post Grid element.

Best regards,
Jack Richardson.

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cyan

Participant

May 10, 2016 at 12:10

Hi ,

Thanks but even after doing that, there are stioll some bog display issues. The top bar is the wrong colour. The section called “Some facts and figures” is not displaying correctly. The blog posts displaying the on the homepage do not match the site format (i.e the buttons) and the bottom section called Clinet in the press looks different to how it should as well…

It should look like the homepage from this: http://www.chateauclinet.com/

Thanks,

Kind Regards,
Cyan

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Jack Richardson

Support staff

May 10, 2016 at 13:41

Hello,

Blog posts have different design because Posts Grid element was changed by VC authors.
You have to re-create all VC deprecated elements with new plugin version.

Best regards,
Jack Richardson.

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cyan

Participant

May 10, 2016 at 13:42

Hi Jack,

What about the other display issues?

Thanks,
Cyan

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Jack Richardson

Support staff

May 10, 2016 at 17:12
Hello,

As you can see in Theme Options > Header the 3rd header type uses different background color for top bar http://storage6.static.itmages.com/i/16/0510/h_1462896392_2404299_2a7d3a820d.jpeg in the new theme version.
So you need add this code in custom.css file to change the color:

.header-type-3 .top-bar { background-color: #d71920; }

Background image for the section “SOME FACTS AND FIGURES” wasn’t copied. You have to re-add it in VC editor.
Also as I see you’ve added border and background colors for Single blog post column http://storage7.static.itmages.com/i/16/0510/h_1462896693_3925344_e81c4cfbf4.jpeg that’s why it has such border.

Best regards,
Jack Richardson.
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cyan

Participant

May 11, 2016 at 09:19

Hi,

Okay thanks, we never actually added that as it isn’t like that on the original site.

Something I need to ask about is the ability to add a full width parallax background without being stretching the content to full width. I can’t seem to work this out. On the old version we had lots of these sections. There is also an issue with image size display on this page (http://176.32.230.51/clinettest.com/philosophy/) at the very bottom.

Lastly there also seems to be an issue with the menu. Sub-items disappear before you can click on them and the menu seems to flicker a lot as well.

Thanks.

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Eva Kemp

Participant

May 11, 2016 at 16:03
Hello,

As for the menu add this code in custom.css file:

.main-nav .menu > li .nav-sublist-dropdown { top: auto; }

You added padding value http://storage9.static.itmages.com/i/16/0511/h_1462978895_3895395_c9a61f4a14.jpeg for that image block. Remove it.

Row settings were changed in VC update and you have to choose “Stretch content” option to use full width background.

Regards,
Eva Kemp.
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cyan

Participant

May 12, 2016 at 10:35

Hi Again!

Thanks so much for the help so far!

I have just noticed something else with the menu, as the menu follows the user down the page, if you try and click on the drop down parts whilst in that view it disappears before you get to it…

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Robert Hall

Participant

May 12, 2016 at 11:00

Hello,

As I see it’s working now. See screenshot: http://prntscr.com/b340r4

Regards,
Robert Hall

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cyan

Participant

May 12, 2016 at 11:02

Hi Robert,

I can see the screenshot however if you scroll down a little and then try to use the menu it will not work. Thanks.

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Robert Hall

Participant

May 12, 2016 at 11:36

Sorry, I can’t see this issue. I’ve just checked in different browsers and menu is working.

Please clear all cache and check.

Regards,
Robert Hall

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cyan

Participant

May 12, 2016 at 11:38

Hi Robert,

I have tested on 4 browsers and it is showing on each browser. Just to confirm you are on this site: http://176.32.230.51/clinettest.com/

Scroll down until the menu follows and then try to click on a sub-item.

Thakns

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Eva Kemp

Participant

May 12, 2016 at 12:08
Hello,

Please use this code in custom.css:

.fixed-header .menu > li .nav-sublist-dropdown { top: auto; }

Regards,
Eva Kemp.
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Robert Hall

Participant

May 12, 2016 at 12:09
Try to add this code in custom.css.

.fixed-header .menu li a { padding-bottom: 56px; }

Regards,
Robert Hall
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cyan

Participant

May 13, 2016 at 10:38

Hi,

I seem to be having trouble editing this page: http://176.32.230.51/clinettest.com/chateau-clinet-pomerol/

The tabs do not display when I try to edit it so I can’t change any content. Thanks.

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cyan

Participant

May 13, 2016 at 10:48

Additionally, I can’t seem to click through onto the CONTACT page on the menu.

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Eva Kemp

Participant

May 13, 2016 at 12:40
Hello,

Have you recreated Tabs element? As the old one is deprecated.

I’ve edited the code in custom.css file to:

.main-nav .menu > li .nav-sublist-dropdown { top: auto; margin-top: 25px; }

Check Contact menu item now.

Regards,
Eva Kemp.
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