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Extension of support for the another year.

This topic has 4 replies, 2 voices, and was last updated 10 months, 3 weeks ago ago by Rose Tyler

Ankit Khandelwal

Participant

July 18, 2024 at 11:38

Please be noted that I have one website with one license. Now I need Extension of support for the another year. I am happy for the support you provided. When I asked for extension of support you inform me to buy a fresh license. If i buy a fresh license money invested in old one will be wastage or I will loosing money.

I have only one website, I need one license for one website.

So, please extend support rather than buying a new license.

#405584 Copied Theme version: 9.3.14

3 Answers

Rose Tyler

Support staff

July 18, 2024 at 12:46

Hello,

Thank you for reaching out and sharing your concerns with us. We appreciate your kind words about the support you’ve received in the past year.

We would like to inform you that the extension of the support period can only be processed through Envato for an additional six months. For detailed instructions on how to proceed, please refer to the following guide: https://www.8theme.com/documentation/documentation/troubleshooting/how-to-renew-support-period/ Should you require any further assistance or wish to discuss alternative terms, we kindly ask you to contact Envato directly.

Best Regards,
8Theme’s Team

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Ankit Khandelwal

Participant

July 18, 2024 at 13:42

Can I have email ID of envato??

#405630 Copied

Rose Tyler

Support staff

July 18, 2024 at 14:01

Hello,

They have contact form on this page – https://help.elements.envato.com/hc/en-us/requests/new

Best Regards,
8Theme’s Team

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