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Excerpt (Post Content) doesn’t show after publishing page, just shows 3 dots.

This topic has 2 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Rose Tyler

mjwilson94

Participant

December 20, 2023 at 01:04

When trying to setup a post list template (loop) and selecting the ‘excerpt’ using Post Content, the preview looks fine and works. But then when I publish the page it just shows three dots. I have switched theme and works perfectly fine with other themes.

Seems as though the theme is breaking something maybe?

#377180 Copied Theme version: 9.2.5

1 Answer

Rose Tyler

Support staff

December 20, 2023 at 08:45

Hello, Mjwilson94,

Thank you for contacting us and for using XStore.

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue with the post list template (loop) where the ‘excerpt’ is not displaying correctly upon publishing, even though it appears fine in the preview.

We appreciate you taking the time to troubleshoot the problem by switching themes, which has led to the discovery that the issue seems to be specific to our theme. We take such matters seriously and are committed to providing our customers with a smooth experience.

To assist you further, we would like to gather some additional information:
– URL of page with the problem;
– temporary wp-admin access.

Kind Regards,
8theme team

#377208 Copied
Tagged: excerpt issue, post content problem, publishing page errors, templates, troubleshooting wordpress, woocommerce, wordpress
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