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Everytime i update any pade on website, i get a error 500

This topic has 3 replies, 2 voices, and was last updated 8 months ago ago by Tony Rodriguez

Dave E

Participant

October 14, 2024 at 10:55

Every time i make any changes to my website, i get a error 500 on the front end, and the page wont load. It still loads the back end.

I have to deactivate all the plugins, then re activate them to get it to load, This is very frustrating and time consuming.

Can you assist please?

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2 Answers

Dave E

Participant

October 14, 2024 at 10:57

Actually its only the Xstore core plugin i need to Deactivate/Reactivate

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Tony Rodriguez

Support staff

October 14, 2024 at 11:31

Hello, @Dave E,

Thank you for contacting us and for using XStore.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

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